What are the responsibilities and job description for the Retail Account Coordinator - Hybrid position at Retail Merchandising Services?
Description
Come join our team at RMS! We are hiring for a Retail Account Coordinator. This is an amazing opportunity to join our group of retail experts and learn the behind the scenes of merchandising.
- Serves as the main contact and overall company expert for at least one continuity account, providing regular status updates of each account, writing all necessary account procedures and recaps, regularly touring stores and conducting quarterly analysis to identify additional revenue opportunities
- Develops clear, concise and accurate project documents, which allow the flawless execution of services
- Supports Account Managers by completing photo review, comment review and auditing submitted reports to ensure accuracy. Follows up with reps as needed to ensure performance meets expectations
- Analyzes and recaps reports with clients throughout service delivery in order to allow for essential, actionable feedback
- Ensures field rep coverage is obtained utilizing RMS reps as well as third party merchandisers when needed
- Answers all service questions from office staff and field reps submitted via the web portal, email and phone
- Creates and fosters positive relationships with all internal and external contacts including RMS peers and managers, as well as clients and potential clients. Ensure that all interactions and communications are timely, professional, and respectful
Requirements
- Qualified candidates will have a bachelor’s degree in business or related field
- A minimum of 1-3 years previous experience working for a big box retailer in an Team Lead or equivalent role
- Strong understanding of retail best practices, procedure and systems are essential
- Candidates must possess strong organizational skills coupled with the ability to manage multiple high priority initiatives simultaneously. Additionally, outstanding analytical abilities and a dedication to continuous improvement through technology and process are essential
- Strong business communication abilities, including written , verbal and presentation are critical to this position, in addition to being very detail oriented and possessing an expertise in Microsoft Office programs such as Word, Excel and PowerPoint