Nike - Front Of House - Lead

The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial
success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
values.

Lead - Front of House (FOH)
Performance
▪ Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,
Wages, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis
▪ Support Store Management in implementing action plans to achieve individual & team results
▪ Build & maintain a strong commercial awareness of competitors & local markets
▪ Represent our ethics and values and make sure other follows as well
People
▪ Support Store Management in preparing One-On-One meetings for the team members
▪ Responsible for coaching & developing team members
▪ Responsible for measuring performance of store team
▪ Delegation and supervision of tasks in the store team
▪ Preparation of morning and afternoon update meetings (huddle) and daily plan for employees

Product
▪ Responsible for following all provided VM Guidelines
▪ Serve as a product knowledge resource for consumers and entry level associates
▪ Responsible for merchandise availability on the shopping floor
▪ Supporting Back of House team in overall stock management & movement in stockroom & on sales area
▪ Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team
in the arrangement of the merchandise on the sales floor
▪ Check cash drawers and prepare bank deposits
Customer Service
▪ Responsible for establishing a client centric mindset to ensure customer experience
▪ Responsible for customer data gathering & quality management
▪ Responsible for transaction, complaint & return handling
Processes & Systems
▪ Responsible that all company policies & procedures are followed
▪ Proficient utilization of business systems & latest technology
▪ Responsible for all operations for loss prevention on the sales floor
▪ Ability to communicate with the IT department and office team in case of system problems on the shift

Who We Are – Join Retailors and Shape the Future of Sport & Lifestyle Retail

At Retailors, we don’t just sell products—we create unparalleled experiences and push the boundaries of sport and lifestyle retail. As a leading Nike partner, we operate an expanding global network of premium stores, delivering best-in-class consumer experiences across multiple regions.

Our goal is simple: to empower athletes and inspire consumers through innovative retail concepts and a relentless passion for sport. From our stores to our headquarters, we cultivate a high-energy, results-driven culture where leadership, teamwork, and excellence that defines our success.

Why Join Retailors?

Innovate & Lead: Be part of a forward-thinking company shaping the future of retail. We embrace exceptional attention to customer service and leadership performance, data-driven decision-making, and continuous improvement in everything we do.

Global Mindset, Local Impact: With a presence across Europe, Canada, Australia, New Zealand, and Israel, we blend global best practices with deep local expertise to create dynamic shopping environments.

Performance-Driven Culture: We recognize and reward talent. From leadership development to career progression, we invest in our people’s success.

Passion for Sport & Lifestyle: We live and breathe the brands we represent, cultivating a workplace that celebrates movement, ambition, and community engagement.

Exclusive Benefits for Our Team: We provide a range of exclusive employee benefits, including shopping discounts at all Nike stores in our network, an annual Friends & Family campaign, and company-provided tools to support your success.

Grow with Us: Our Retailors Academy offers extensive Learning & Development programs that provide employees with the training and resources to advance their careers and make a lasting impact in our business.

Growth: As we continue our global expansion, we are strengthening our presence across key markets, driving innovation, and creating new opportunities worldwide. For top talent, global mobility opportunities, allowing our high performers to grow and excel across different markets. The best is yet to come, and we look forward to reaching new milestones together!

Ready to Take the Next Step?

If you’re passionate about sport, retail, and innovation, and want to be part of a company that thrives on energy, excellence, and teamwork, Retailors is the place for you.

Join us. Shape the future. Make an impact.

Explore opportunities today!