What are the responsibilities and job description for the Customer Service - Account Specialist position at RETAILUUATLAW?
OVERVIEWProvides support for all customer requests received through phone, fax, or e-mail. Primary duties are to answer incoming calls and respond to email inquiries. Timely, accurate handling and processing within established policies, procedures and directives.RESPONSIBILITIESPerform other duties as assigned by the Manager of Customer ServiceResearch billing discrepancies and provide feedback on findings.QUALIFICATIONS High School Diploma or General Education Degree (GED) Minimum of three (3) year of Customer Service experience requiredIntermediate understanding of telephony concepts, practices, and procedures Intermediate knowledge of company products, practices, and procedures
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