Hotel Operations Manager

Retreat Hotels & Resorts is seeking a highly-skilled Property Operations Manager to join the corporate team. As the Property Operations Manager, you will work as the main liaison between Retreat Hotels & Resorts and the General Managers and management teams at our current and upcoming hotels. You will oversee hotel's daily operations, ensuring seamless service and adherence to company policies and procedures. You will also be responsible for helping each property follow its individual franchise brand guidelines. We're excited about your passion for hospitality and leadership skills to drive our team to exceed guest expectations and create unforgettable stays.

The role is available for either part-time or full-time. Please respond to the application questions to specify which hours you're applying for.

Compensation: $70,000 to $120,000 Depending on experience

Role is remote first but should be within a commutable radius of our property in Perry, GA on the Georgia National Fairgrounds.

$70,000 - $120,000 yearly DOE

• Develop and implement operational policies and procedures to improve efficiency and productivity at each hotel.
• Monitor and analyze operational data to identify areas for improvement and cost-saving opportunities for the overall company.
• Lead and motivate a team of managers to ensure operational excellence and high levels of customer service.
• Collaborate with both the corporate and on-property teams to streamline processes and enhance cross-functional communication while increasing unity.
• Manage budgets and resource allocation to meet financial objectives and company goals.
• Implementation of brand initiatives.
• Travel 1-2x per month to spend time on-site at each property.

• Strong leadership and team management skills
• Empathy in decision making
• Proficiency in budget planning and financial management
• Communicates clearly, concisely, and with empathy
• Demonstrated ability to drive operational efficiency and customer satisfaction
• Bachelor’s in hospitality management or related field preferred
• 20 years experience in hotel operations or hospitality management if applying for part-time
• 3-5 years experience in hotel operations or hospitality management if applying for full-time
• GM experience required

Retreat Hotels and Resorts turns striking visions into reality by developing, owning, and operating hotels and resort communities. Retreat Hotels started in 1985 when it redeveloped the historic Jekyll Island Club on Jekyll Island, GA. Since then, Retreat has been involved in several new hotel developments. Retreat has a three-fold mission:

• Create an unrivaled guest experience, where guests return year after year.
• Be a responsible member of the community and proactively protect and preserve the environment.
Provide a warm and inviting place to work where hard work, creativity, and ethical practices are rewarded
• -a place where employees want a career that can last a lifetime.