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Front Desk Associate - Opener

Retro Fitness
Fort Lee, NJ Full Time
POSTED ON 6/4/2024 CLOSED ON 6/29/2024

What are the responsibilities and job description for the Front Desk Associate - Opener position at Retro Fitness?

Benefits:

  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Wellness resources


The Front Desk Associate also known as the Membership Experience Associate (MEA) is the face of the Retro Fitness outlet. The opener is a critical position as being reliable and early to open the club is a must. The MEA is the person a member or guest sees when he or she first walks into the facility. It is important that this person be team-oriented with great communication skills. The MEA employee wears many hats while also ensuring a positive member experience. Customer service, cleanliness, and sales are a must for the club to continue to be successful.

This is not a summer/seasonal position.

Compensation and Perks:

  • $15.25 per hour.
  • With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
  • Attractive commission and bonus structure.
  • Complimentary Ultimate Membership to this location.
  • 30% off Retro Blends Smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items.
  • 15% off Spartan Meals.
  • 15% off Personal Training packages.
  • NASM discounts.
  • Flexible schedule.
  • Positive company culture.


Requirements:

  • Punctual, responsible, reliable, and pays attention to detail.
  • This is a part-time, hourly position.
  • A positive, upbeat attitude and personality.
  • Effective ability to communicate with members, guests, coworkers, and managers.
  • The ability to multi-task.
  • Customer service oriented.
  • Prior sales experience in a retail or health club setting is preferred.
  • Handling cash and other transactions at the Point of Sale.
  • Willingness to learn and work in a goal-oriented and structured environment.


Environment:

  • Working environment is inside Retro Fitness of Fort Lee, NJ.


Direct Reports:

This position is supervised by the positions below and in order of:

  • General Manager
  • Assistant Manager


Responsibilities of the Membership Experience Associate (MEA):

  • Greeting and checking in members and guests as they enter the club.
  • Effectively resolving member/guest issues.
  • Membership tours/sales and retention.
  • Following up with prospects.
  • Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
  • Ensuring a safe and clean environment for all members and staff. Cleaning is a must for this position.
  • Applicable downtime tasks provided by Management may include upkeep & walk-throughs of the facility.
  • Opening and closing the facility if scheduled.
  • Following company policies and procedures.


Retro Fitness Mission Statement:

Retro Fitness is a Health Club built on the respect and dedication of each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Salary : $15

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