Business Analyst

Position Purpose

The Business Analyst's role is to elicit, analyze, specify, and validate the business needs of stakeholders. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will research new technology services and solutions that could drive business strategy, enhance business capabilities, create new business models, and drive business innovation. This position is responsible for understanding the business, the industry, markets, and members, and ensuring that new technologies are well-researched so the business can optimize processes and achieve goals. As such, the Business Analyst needs to have significant research and reporting skills in subject matters pertaining to both IT and the business, and must have a thorough understanding of the business to identify its needs and envision emerging technology solutions. This individual will apply proven analytical and problem-solving skills to help validate, verify, communicate, and resolve systems/software application issues through careful testing in order to maximize the benefit of IT initiatives. This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC).

Duties & Responsibilities

Assumes responsibility for the analysis and strategic planning of new applications to meet business needs.

• Document and chart existing business processes in order to define current business activities for the development of procedures and models.
• Identify and implement process and procedure improvements.
• Conduct interviews to gather user requirements, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Ensure that testing activities will allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
• Collaborate with analysts, and system owners in the testing of new software programs and applications.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.

Acquisition & Deployment

• Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any requirements documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to end users/project team.
• Create process models, diagrams, and charts to provide direction to end users and/or the project team.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options, and communicating this back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Conduct all types of application testing as needed, such as system, regression, and acceptance testing methods.
• Communicate test progress, test results, and other relevant information to project stakeholders and management.
• Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.

Assumes responsibility for establishing and maintaining effective communication and coordination with credit union personnel and management.

• Assists and supports related departments. Obtains and conveys information as needed.
• Keeps management informed of area activities and of any significant concerns.
• Attends and participates in meetings and committees as required.
• Completes reports, records, and other documentation as required.

Assumes responsibilities for related duties as required or assigned.

Skills & Qualifications

Education/Certification & Experience:

• Bachelor’s degree in business, or a related field.
• 3-5 years of business analysis experience and some project management experience.
• Previous experience in a financial institution a plus.

Skills/Abilities:

• Able to exercise independent judgement and act upon it in the best interest of the organization
• Excellent analytical and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail. Highly self-motivated and directed
• Ability to effectively prioritize and executive tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment.

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)