Report Developer

About Rev.io 

Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. 

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey. 

In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values. 

Our Mission: To help clients grow revenue efficiently. 

Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. 

Our ACT TOP Values: 

• Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. 
• Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. 
• Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. 
• Transparent Leadership: Communicating openly, regardless of title or situation. 
• Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. 
• Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.  

In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work. Compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment! 

About the Role:

The primary responsibility of the Report Developer is to help our customers with their data requests through the use of SQL and other data tools and technologies. These customer data requests are essential to maintain customer satisfaction and customer retention.

We are looking for people with excellent communication skills, the ability to understand and query data, and the ability to be relentless in solving complex customer data requests while upholding the integrity of Rev.io’s Mission & Values.  

Responsibilities

• Effectively manage incoming calls and tickets within Rev.io SLA and customer update guidelines - solving reporting requests.
• Implement client ­driven reporting needs within the Rev.io platform.
• Ensure that Report Developer to Tier 3 escalations follow documented escalations processes.
• Monitor inbound queue to isolate urgent support issues and outages.
• Provide Tier 3 with thorough notes on the nature of escalations.
• Maintain a positive, professional relationship with all client contacts.
• Assist other Report Developers as needed to ensure timely responses to clients as needed to hit team goals.
• Continually work to improve the client experience with Rev.io support, participating on project teams as needed.
• Monitor and & report on all Report Developer SLAs - take preventive and reactive measures in response to SLAs.
• Ensure all green scorecards for Report Developer metrics.
• Take the extra mile to satisfy customers.
• Collaborate effectively across all departments and display a positive attitude at all times.

Knowledge and Skills

• Bachelor’s degree in Business, Computer Science, Information Technology, or related fields or equivalent experience.
• Ability to understand and write complex SQL queries and stored procedures.
• Client Relationship Management experience preferred.
• Ability to multi-task with good organizational skills in a fast-paced environment.
• Experience effectively collaborating across departments.
• Effective listening and troubleshooting skills.
• Excellent written and verbal communication skills.
• This individual must display a professional image and represent the company in line with the stated core values and mission.

Additional Experience Desired

• At least 1 relevant course/certificate in databases (preferably Microsoft SQL Server experience).
• Strong communicator, self­-driven, and the ability to meet deadlines.
• Strong debugging skills.
• Microsoft SQL Server.
• Telecom Industry Experience is a plus.
• Software technical support is a plus.

Benefits and Perks: 

• Excellent medical, dental and vision coverage, with rates comparable to larger companies.
• Company paid for life and disability insurance.
• 401k with generous company match and immediate vesting.
• Unlimited PTO.
• Monthly tech and fitness reimbursements.
• Professional development allowance.

At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.