What are the responsibilities and job description for the Onsite Printer Technician position at Revolution Technologies?
*** MUST have break/fix experience with MFD/office printers ***
Job Description
Responsible for the installation, operation, maintenance, repair, and modification of MFD printer equipment. Serves as the on-site technical expert, ensuring customer satisfaction through timely service delivery, troubleshooting, and training.
Key Responsibilities
- Install, operate, and maintain MFD printer equipment to meet customer specifications.
- Diagnose and resolve technical issues, recommending solutions aligned with product and customer requirements.
- Conduct product assessments and technical analysis for implementations and enhancements.
- Deliver technical training and product briefings to customers, vendors, and internal teams.
- Act as the primary on-site representative for customer interactions and support.
- Manage service calls using multiple systems, ensuring compliance with SLA commitments.
- Maintain equipment performance within published specifications for electrical, mechanical, and print quality.
- Communicate effectively with customers regarding service status, estimated arrival times, and resolution updates.
- Provide guidance on product usage and features.
- Complete all service procedures and documentation before leaving the customer site.
- Track and report service data, including call status, parts usage, and inventory levels.
- Maintain a professional appearance and demeanor at all times.
Additional Duties
- Participate in special projects and assignments as directed.
Qualifications
- 2–5 years of experience in field service or customer support.
- Strong electro-mechanical aptitude.
- Proven experience servicing printers, imaging devices, or related hardware.
- Valid driver’s license with an excellent driving record.
- Proficient in administrative tasks and computer systems.
- Ability to frequently lift up to 60 pounds.
Personal Attributes
- Strong verbal and written communication skills.
- Customer-focused with a positive attitude.
- Quick learner with a proactive approach.
Education
- High school diploma or GED required.