IT Support Specialist

Position Responsibilities

• Support of RBG applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
• Network configuration & problem solving in Windows, Apple, and Citrix environments
• Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment.
• Asset management of location’s end-user devices (mobile, desktops, and laptops)
• Procure, manage, maintain, & troubleshoot cellular and mobile devices
• Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
• Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
• Assist business and Corporate IT with training employees on existing or new solutions
• Provide onsite assistance for any RBG acquisitions and integrations
• Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
• Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function
• Support of Warehouse automation systems
• Support of physical network infrastructure
  
  

Required Education And Experience

• High school diploma or GED.
• Minimum of 2-3 years experience with desktop support.
• Strong understanding of information systems and business processes.
• At least 2 years experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Salesforce, and A/D accounts.
• Ability to work with little or no supervision from direct manager.
• Ability to work in a fast-paced, highly technical environment.
• Demonstrable strong Customer Service experience.
• Any other duties as assigned.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• This position must pass a post-offer background and drug test.
  
  

Preferred Education And Experience

• Bachelor’s Degree
  
  

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.