What are the responsibilities and job description for the Concierge - Sporting Desk position at Reynolds Lake Oconee?
DUTIES & RESPONSIBILITIES:
- Works closely with each Reynolds Lake Oconee department to maintain a high level of service.
- Greets and welcomes guests of the Ritz-Carlton
- Provides all pertinent information to assist guests with reservations for Golf, RKOG, Sporting Grounds
- Arranges necessary transportation for guests
- Regular communication with Golf Shops, Sporting Grounds and RKOG
- Works together with the Ritz-Carlton staff to provide the best possible experience for each guest
- Requests approval to fulfill any special requests for guests
- Communicates with each outlet as it relates to same day reservation requests
- Maintains updated information on amenity closings due to maintenance, weather, course closings, outings & scheduled tournaments
- Arranges for delivery of hotel guests golf bags or any necessary tools for their Reynolds experience
SAFETY RESPONSIBILITIES & REQUIREMENTS:
- Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
- Takes personal responsibility for safety every day.
QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:
- Strong knowledge of high touch customer service, interpersonal skills
- 2 years office-related & customer service experience.
- Deep knowledge and understanding of Reynolds and familiarity with the amenities to which they will be responsible for selling.
- Knowledge of the hospitality industry is preferred.
- Intermediate computer skills using Microsoft Word & Excel.
- Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
- Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with guests.
- Ability to handle multiple guest while maintaining a calm demeanor.
- Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
Skills
Required- Service Oriented
- Problem Solving
- MS Word
- MS Excel
- Communication Verbal / Written
- Interpersonal Skills
- Multitasking
Behaviors
Required- Functional Expert: Considered a thought leader on a subject
- Team Player: Works well as a member of a group
Motivations
Required- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help