What are the responsibilities and job description for the Administrative Care Coordinator position at Rezilient Health?
We're not telehealth and we're not a traditional doctor's office: we're the best parts of both.
Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. We operate nationwide to connect doctors to patients virtually and through our CloudClinics that are conveniently placed where people live, work and shop.
Each CloudClinic is staffed by an experienced Paramedic who performs physical exams and hands-on medical services, in partnership with a doctor who joins the appointment virtually on screen.
Outside of their appointment, our members can interact with their health team through 24/7 chat and video, providing a continuous relationship with their doctor no matter where they are.
As a Care Coordinator, you'll help facilitate a patient's journey through their Rezilient healthcare experience:
Requirements
Benefits
Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. We operate nationwide to connect doctors to patients virtually and through our CloudClinics that are conveniently placed where people live, work and shop.
Each CloudClinic is staffed by an experienced Paramedic who performs physical exams and hands-on medical services, in partnership with a doctor who joins the appointment virtually on screen.
Outside of their appointment, our members can interact with their health team through 24/7 chat and video, providing a continuous relationship with their doctor no matter where they are.
As a Care Coordinator, you'll help facilitate a patient's journey through their Rezilient healthcare experience:
- Follow-up on patient referrals to ensure their health concerns are addressed in a timely manner.
- Respond to, triage, and sort all incoming patient messages with professionalism and empathy.
- Answer phone lines from 9am-5pm to address requests from patients, medical facilities, and insurance companies
- Schedule patients for appointments - adding their insurance and demographic information to their chart
- Routinely interact with the doctors, nurses, and paramedics handling the patient's care
Requirements
- Minimum 3 years experience in healthcare or medical experience
- Minimum 3 years customer service or scheduling experience
- Outstanding interpersonal skills with the ability to quickly make people feel comfortable and taken care of
- Advanced problem solving skills
- Excellent written and verbal communication
- Strong organizational skills
- Comfortable working in a rapidly evolving environment
- Self-starter and confident working on independent projects
- Medical assistant or clinic experience strongly preferred
- Good familiarity with Mac devices
- Athena Health EMR software experience
- Experience with Google Suite applications
- Spanish language skills
Benefits
- Competitive pay with consideration given for years of experience
- Health insurance, unlimited PTO, and paid holidays for full time employees
- Flexibility to work partially remote
- Exceptional company culture where you are treated as a valuable member of a team with direct access to management who listen and address concerns
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