What are the responsibilities and job description for the Patient Scheduler (bilingual) position at Rezolut?
Rezolut Imaging is looking for a Patient Scheduler to join our team!
Who is Rezolut?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes.
Job Summary
The Patient Scheduler is responsible for delivering exceptional customer service/customer care by accurately scheduling appointments and responding to requests for information.
Our ideal teammate:
- Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
- Will work under general guidance with some expectation of autonomy.
- Has excellent verbal and written communication skills and strong attention to detail.
- Has the ability to prioritize tasks and to delegate them when appropriate.
- Acts with integrity, professionalism, and confidentiality.
Essential Functions of a Patient Scheduler
- Answer incoming calls and make outgoing calls to complete appointment scheduling, cancellation, and confirmation requests.
- Provides the first available appointment by matching patient preferences with specific scheduling guidelines.
- Collects and coordinates accurate basic registration, demographic, and insurance information.
- Processes multi-channel messages related to patient and physician requests.
- Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
- Works as part of a team to assist radiologists, technologists, co-workers, patients, and referring physician offices as needed.
Education and Experience
- High School degree or equivalent
- Minimum of 1 year of prior medical scheduling experience preferred.
- High proficiency of PC systems, tools, and applications.
What We Offer
- PTO for full-time employees
- 6 Observed Holidays
- Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
- 401(k) Retirement plan
- Employee Assistance Progra
- Rezolut University, a career pathways program to help further your career