What are the responsibilities and job description for the E-Commerce Assistant position at RGMNT CO?
We are a fast growing Men's Jewelry brand seeking a talented and creative ecommerce assistant to join our team with amazing growth potential within the company. We need someone who is organized, trustworthy, reliable and willing to work extra hours when required. As an E-Commerce Assistant, you will be working closely with the CEO to execute day-to-day tasks and assist in various aspects of e-commerce operations
Key Responsibilities:
Order Management:
Process and fulfill customer orders using the ShipStation platform
Organize merchandise and pull and pack orders in the warehouse
Handle returns, exchanges, and refunds in compliance with company policies
Customer Service Support:
Respond to customer emails in a timely and professional manner.
Manage and organize customer communication effectively.
Social Media Management:
Assist in managing the company's Instagram account
Create and schedule posts, engage with followers, and respond to comments and messages
Monitor social media trends and provide input for content strategy
Influencer Communication:
Establish and maintain relationships with influencers and brand ambassadors
Respond to influencer inquiries promptly and professionally
Shopify Administration:
Update product listings, images, and descriptions on the Shopify website
Ensure accurate inventory management and product availability
The assistant will work closely with the CEO in all aspects of the business including daily operations, fulfillment and customer service. Responsibilities include but not limited to:
Qualifications:
- Proven experience with ShipStation and Shopify is required.
- Strong organizational skills with the ability to maintain an orderly warehouse.
- Excellent written and verbal communication skills for customer support, email correspondence, influencer communication, and timely response to inquiries.
- Attention to detail and accuracy in order processing, inventory management, and social media content.
- Ability to work collaboratively in a team and follow standard operating procedures.
- Physical stamina for lifting and moving packages in the warehouse.
- Experiece with Google/Instagram ads is a PLUS
Hours: Monday-Friday 9.30 to 5.30pm
Pay: $22.00-$25.00 per hour
Please email resume and any experience/information/skills you feel would be relevant.
We look forward to hearing from you!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $22 - $24