What are the responsibilities and job description for the Service Department Clerk position at RGV Tire Pros?
Experience in creating repair orders for customers and communication with the service department.
Responsibilities
Responsibilities
- Promptly meets and greets customers
- Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
- Obtains customer approval for service before delivering order to service personnel
- Reviews completed repairs or services performed with customers and collects payment
- Maintains cleanliness of showroom and re-stocks display as needed
- Performs daily cash/sales procedures at close of business day
- Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
- High School graduate or comparable vocational training
- Knowledge of computerized sales and marketing software
- Knowledge of auto/truck tire, lubrication and maintenance issues
- Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
- Preferred Experience:
- 2 years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
- 3 years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
- Experience as a vehicle mechanic or lubrication technician
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
