What are the responsibilities and job description for the Manager, Client Service position at Rho?
About Us
Rho is the all-in-one banking platform for startups and the accountants who support them. With banking set up in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused—with support that goes to the ends of the earth to help you win.
About The Role
Exceptional service is our standard. We use technology and AI to empower—never replace—our people, making our front line stronger and more effective.
Join us at a pivotal moment. You’ll work side-by-side with our Chief Operating Officer, shaping the future of client service and building something that lasts. If you’re passionate about making a difference and redefining what great looks like, we want to meet you.
The Opportunity
This is NOT a typical service/support management role. You’ll join an ambitious, innovative team and have real ownership to build, refine, and elevate our NY operations. You’ll collaborate with local managers in Belgrade and Salt Lake City, and set new standards for client service in fintech.
We’re looking for a world-class operator eager to make an impact in this role. If you’re a change management guru, a process builder, a deft stakeholder manager, or operations expert, we’d love for you to apply.
What You’ll Do
Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.
Rho is the all-in-one banking platform for startups and the accountants who support them. With banking set up in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused—with support that goes to the ends of the earth to help you win.
About The Role
Exceptional service is our standard. We use technology and AI to empower—never replace—our people, making our front line stronger and more effective.
Join us at a pivotal moment. You’ll work side-by-side with our Chief Operating Officer, shaping the future of client service and building something that lasts. If you’re passionate about making a difference and redefining what great looks like, we want to meet you.
The Opportunity
This is NOT a typical service/support management role. You’ll join an ambitious, innovative team and have real ownership to build, refine, and elevate our NY operations. You’ll collaborate with local managers in Belgrade and Salt Lake City, and set new standards for client service in fintech.
We’re looking for a world-class operator eager to make an impact in this role. If you’re a change management guru, a process builder, a deft stakeholder manager, or operations expert, we’d love for you to apply.
What You’ll Do
- Streamline Service Operations: Identify bottlenecks and launch weekly improvements for efficiency and quality.
- Drive Consistency: Align standards and best practices across all locations—Belgrade, SLC, NY
- Implement AI-Driven Solutions: Roll out AI tools that free up 30% of the team’s time for higher-value work.
- Deliver Strategic Initiatives: Partner with the COO to launch and execute projects that fuel growth.
- Build a Culture of High Performance: Recruit, develop, and inspire a top-tier service team.
- Roll Up Your Sleeves and Own Client Outcomes: Personally resolve complex issues and prevent future escalations.
- Builder, Not a Caretaker: You create and scale teams from scratch.
- Scrappy & Hands-On: You dive in and get things done.
- Startup-Tested: You thrive in fast-paced, ever-changing environments.
- Outcome Obsessed: You deliver real, measurable results.
- Tech-Forward Leader: You embrace AI and new tools to drive improvement.
Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.
Salary : $110,000 - $150,000
