What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Rick Ridings?
Position Overview
The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Rick Ridings Inc. This role requires someone who is passionate about taking care of the Customer and helping them turn issues into opportunities. This role requires you to multi task over communicate and follow up!
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty
What are the requirements for this job?
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Demonstrates communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state driver’s license and have and maintain an acceptable, safe driving record
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Day range:
- Weekends as needed
Shift:
- 10 hour shift
- 8 hour shift
COVID-19 considerations:
Rick Ridings Inc strives to adhere to all CDC guidelines to ensure the safety of all of our employees and customers.
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $35,000 - $50,000