What are the responsibilities and job description for the Service Advisor position at Rick's RV Center?
Service Advisor – Recreational Vehicles
If you are a natural people person and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously.
- Listen to each customer and clearly articulate repair needs to techs.
- Upsell recommended/additional services using low-pressure, high-integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs with customers.
- Handle minor customer concerns and complaints.
- Keep the Service Manager informed of all problems and potential problems.
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.Education and/or ExperienceA high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.BenefitsCompetitive Benefits package includes: 401K, paid Holidays, paid vacation, and medical Insurance.
About Us
Established in 1984, Rick's RV Center is family owned and operated. You will enjoy working in a friendly and fun environment with an opportunity for growth. We have won many national awards from Jayco, ranging from Rookie of the Year(1989) to Dealer of the Year (2015) for excellent sales and customer service. Rick's RV Center has consistently been named one of the Top 50 RV Dealers in the country. This dedication to customer service has yielded thousands of satisfied customers, many of whom have returned multiple times for their next RV. Some customers have even joined the Rick's RV Center team.