Manager, Dealer Salesforce Systems Operations

Manager, Dealer Salesforce Systems Operations

Position Profile

Responsible for design, support, and management of Sales Operations CRM/PRM projects and administration. Assume leadership and accountability for successful performance, improvement, and execution of assigned Dealer Business Technology. Includes project/task definition, prioritization, and collaboration with Sales and IT to identify requirements. Leads cross-functional development and ongoing enhancement efforts aligned to Dealer Business Unit goals.

Job Duties and Responsibilities

• Perform functional analysis, gap identification, and requirements definition for CRM/PRM changes.
• Provide functional/application expertise including quality review on design and testing.
• Lead and execute sales operations initiatives in compliance with defined processes and controls.
• Troubleshoot and diagnose complex business problems and recommend solutions.
• Stay current on latest tools/applications/techniques (Salesforce CRM/PRM).
• Serve as primary system administrator for Salesforce CRM and PRM platforms.
• Manage user setup, profiles, roles, permissions, and security settings.
• Configure and maintain custom objects, fields, layouts, workflows, validation rules, and approvals.
• Develop and maintain reports and dashboards for Sales and Dealer performance.
• Oversee data management activities including imports, deduplication, and integrity checks.
• Implement and monitor integrations between SFDC, PRM, and other applications.
• Coordinate system upgrades, releases, and testing for optimal functionality.
• Provide end-user support and training, including documentation and troubleshooting.
• Monitor system performance and usage metrics to identify optimization opportunities.
• Collaborate with IT and business stakeholders to define and implement enhancements.
• Ensure compliance with governance policies, data security standards, and audit requirements.
• Develop instructor-led, e-learning, and blended learning courses for Dealer Sales Systems.
• Conduct needs analysis to determine learning objectives and instructional strategies.
• Complete regular calls to the field to evaluate process performance and provide feedback.

Qualifications

• Bachelor’s or Master’s Degree.
• 1 years leading cross-functional projects.
• 7 years as Analyst or Consultant within an Operational function.
• 5 years of SFDC CRM and/or PRM systems administration and design.

Knowledge, Skills, and Abilities

• Proficiency in SFDC CRM and PRM.
• Excellent analytical and strategic thinking skills.
• Leadership ability and influence in a matrix environment.
• Superior presentation and facilitation skills.
• Strong organizational and interpersonal skills.
• Project management expertise preferred.

Working Conditions

Office environment with minimal physical effort; occasional travel for field evaluations. Work is mostly sedentary but may require light lifting and moderate dexterity.