What are the responsibilities and job description for the Order Support Administrator position at Ricoh?
Position Profile
The Order Administrator supports the Sales organization by generating profitable, high-quality orders and managing the end-to-end order process for equipment, service, and delivery to Ricoh customers. This role acts as a central point of contact from order booking through billing and funding, liaising with Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and third-party lease vendors. The Administrator ensures timely resolution of issues, provides technical assistance, and maintains excellent customer service throughout the order lifecycle.
Key Responsibilities- Receive and process sales orders from Sales Reps, either as raw data or partially entered orders.
- Evaluate order factors affecting revenue and cost (pricing, lease rates, vendor credits, promotions, sales compensation).
- Verify product information and pricing against contracts and published structures.
- Ensure all supporting documentation is complete and accurate.
- Maximize order processing efficiency to meet delivery and invoicing timelines.
- Review leasing program results and document accuracy with Sales.
- Provide order status updates and reconcile Order Management reports.
- Manage Oracle-booked orders from booking through delivery, invoicing, and funding.
- Prevent delays and month-to-month order rollovers.
- Communicate order status with Sales, Supply Chain, Service Operations, and Finance.
- Handle complex customer and lease invoicing disputes.
- Initiate and process lease funding; liaise with third-party leasing companies.
- Assist with training new employees and support large/complex orders.
- Associate degree or equivalent business experience required; Bachelor’s degree preferred.
- 3–5 years of experience in sales, customer service, operations, or finance.
- Experience supporting sales/service organizations and managing multiple priorities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); Oracle experience preferred.
- Strong communication, organizational, and analytical skills.
- Accurate typing and data entry.
- Ability to train others and collaborate across departments.
- Office environment with standard lighting, temperature, and noise levels.
- Regular interaction with Sales, Operations, and Customer Care teams.
- Occasional overtime required to meet deadlines.
- Sedentary work with occasional lifting (under 10 lbs).
- Moderate dexterity required for computer and office equipment use.
