Hardware Implementation Specialist

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. 

As the Hardware Implementation Specialist, you’ll be responsible for providing technology, platform and hardware related training and support to transit agency employees. You will become an expert on RideCo’s technology platform and data driven approach to transportation operations management. As a key client support resource for operations staff, you’ll have an important role in shaping the performance and success of our clients’ next-generation on-demand transportation services. 

Your day-to-day responsibilities will include: 

• Configure and monitor hardware and software for day-to-day service operations
• Hardware installation including wiring, brackets, applications.
• Diagnose failures and schedule repairs for Tablets, Mounting hardware, NFC readers and other hardware.
• Mobile Data Management software
• Telco and SIM card management through diagnosis, service and follow up
• Track and manage hardware assets, and maintain their working order
• Perform in-person training sessions with transit agency employees, drivers on hardware and software
• Facilitate technical training content in various modes through the RideCo’s Learning Management System
• Collaborate with the project team, collect information regarding service issues for investigation and quick resolution, and to continuously seek data-driven solutions to improve the hardware/software platform
• Assist Program Manager in other day to day activities and tasks
• Continuously expand the collective knowledge base of the company through multi-disciplinary learning and knowledge sharing

Preferred qualifications:

• College/University degree with 1 years of experience
• Exceptional customer service and support skills
• Previous experience training on hardware and software
• Technical knowledge of tablets, microphones, NFC readers mobile applications
• Strong oral and written communication skills
• Work effectively in a team or independent setting
• Location: Philadelphia (on site) 

Compensation and benefits: 

• Base Salary: $60K - $75K performance based bonus stock options
• Work-Life Balance & Additional Perks: Paid vacation time
• Benefits Plan: Medical, dental, prescription, and more

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as San Antonio Metro, Los Angeles Metro and Calgary Transit.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this new mode of transit. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.

RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal opportunity employer, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression. Building a team that represents a variety of backgrounds, perspectives, and skills benefits our employees, our customers, our products, and our community.  

Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please contact people@rideco.com.

Salary : $60,000 - $75,000