Mission

To enrich the quality of life of our residents by creating a sustainable, nurturing and professional environment through caring, personalized service.

Purpose

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative and business office support functions efficiently and in accordance with established procedures.

Essential Job Functions Duties and Responsibilities

Administrative Functions

• Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the facility.
• Answer incoming telephone calls; determine nature of call, and direct caller to appropriate individual or department. Operate paging, telephone system as required.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain an accurate master file/list of staff, emergency phone numbers, key personnel, etc.
• Maintain and update the resident roster. Adhere to HIPAA privacy law and regulations.
• Assists with the processing and organization of admissions paperwork.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities.
• Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Perform various duties such as word processing, copying, filing, sorting mail, order repairs through Maintenance Connection.
• Complete deposit slips and accounting for cash received.
• Provide support for other business functions that may include marketing, information and tours.
• Maintain a work environment that is clean and presents a professional image.
• As appropriate, document and resolve concerns from residents and/or family members or relay to the appropriate staff.
• Respond to resident and family member inquiries and resolve issue or direct inquiry to Business Office Manager or Executive Director as appropriate.
• Conduct small monetary transactions for stamps, meals, fax, copies, etc.
• Works with the Director of Resident Care Service to ensure new residents are oriented to the facility.
• Attend and participate in service training programs to meet state and federal requirements.
• Perform other duties as assigned.

Required Knowledge, Skills and Abilities

• Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism.
• Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/ personnel, and the general public.
• Must be able to work with the disabled, elderly within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, physicians, residents, and families.
• Effective oral and written communication skills.
• Must possess leadership ability and willingness to work harmoniously with and supervise other personnel and other departments.
• Knowledge of state rules, regulations and laws applicable to residential care facilities.
• Must receive criminal clearance and other required screening prior to employment with the facility.
• Must obtain required health screening and TB clearance (see also physical requirements below).
• Provide documentation that you are at least 18 years of age.
• First Aid training.

Education and Experience

• A high school diploma or GED.
• Prefer one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
• Experience with MS Word/Excel, e-mail and other computer skills.

Licensing/Certifications/Training

None.