Warranty Technician

As the Warranty Administrator, you will be responsible for managing the entire lifecycle of warranty claims and warranty registrations for both internal departments and external partners. You’ll work closely with Caterpillar, EPG, TEPS Dealers, and various vendors to ensure accurate and timely processing of all warranty documentation and settlements.

What You’ll Do:

*Quote and process used machine warranty registrations for Caterpillar and EPG.

*Process warranty registrations for:

*Industrial Engine rebuilds

*OPT registrations for truck engines (Riggs and TEPS Dealers)

*Generate and send warranty certificates for used machine and CPT/CMCR warranties.

· Review and act on the daily Warranty Report.

· Notify sales team on machine warranty registrations that have settled.

· Accept and process TEPS Dealer and Marketing warranty claim settlements using DBS.

· Review and manage pending Industrial and Truck Engine claims; accept settlements or contest discrepancies.

· Order product literature as requested.

· Build and process warranty claims for external vendors including (but not limited to):

• Weiler
• Prentice/Blount
• C E Attachments
• Dymax
• Genie
• Magnum Pumps
• Multi Quip
• NPK
• NorAm
• Rockland
• Trail King
• Wacker Neuson
• Sullair
• Atlas Copco

What You’ll Need:

· Proven experience in warranty administration, preferably in the heavy equipment or industrial engine sectors.

· Strong working knowledge of DBS or similar ERP systems.

· Familiarity with Caterpillar warranty systems and third-party vendor processes is highly preferred.

· Proficiency in Microsoft Excel (ability to manage large data spreadsheets and reconcile details).

· High attention to detail and accuracy in documentation and claim processing.

· Excellent communication skills with the ability to work across departments and with external partners.

· Strong organizational skills with the ability to prioritize and manage multiple tasks daily.

· Self-motivated, dependable, and capable of working independently.

IMPORTANT INFORMATION

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate. Employee must be able to frequently lift 20 pounds and 50 pounds occasionally.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO/AA – Non-Exempt/Hourly

General and Other

• Must adhere to all company and department personnel policies and procedures.

• This job description is not intended to be all-inclusive, and the employee will also perform other responsibilities as assigned by his/her immediate supervisor or other management as directed.

• Riggs reserves the right to reverse or change job duties as the need arises.