PATIENT SERVICES MANAGER

Riggs Community Health Center is seeking an experienced, self-motivated, efficient, and professional leader to join our management team. We provide a growing variety of services to the community in a small outpatient clinic setting. Managers are at the forefront of implementation of our mission strategy. As the Patient Services Manager you will be challenged on a day-to-day basis in everything from hands-on patient relations, to employee engagement activities. If you struggle balancing completion of ever-changing goals and providing a passionate approach to care and team leadership, this isn't the the role for you. As a Riggs Community Health Center management member, you will collaborate with highly skilled professionals in a variety of concentrations to provide top quality care options to an under-served population. The Patient Services Manager oversees Patient Services Representatives, Medical Records, Interpreters, Insurance Enrollment Specialists, and Call Center. As manager you'll be lead on a number of quality and improvement projects for your team. Riggs Community Health Center...Improving Health. Improving Lives.

Riggs Community Health Center is a highly rated Federally Qualified Health Center (FQHC) and non-profit medical clinic dedicated to the mission of improving access to quality, cost effective, comprehensive health care with respect and compassion to under-served community members. The right candidate will share our mission and will reap the rewards of a fulfilling career in helping our community. We offer a competitive benefits package including competitive compensation, medical, dental, vision, HSA contributions (up to $500 annually), Free high-cost prescription assistance, Free medical-imaging assistance, bonus, life insurance, short term disability, long term disability, 4 weeks PTO, 8 paid holidays, 401(k), and more!

Managers at Riggs enjoy steady 40-45 hour/week schedules you can make your family plans around, with limited needs for additional hours and weekends. We focus on work/life balance for all staff members. As a Riggs team member you will have the opportunity to grow with the company and help the community in the process.

Essential Duties:

• Develop and implement overall organizational plan and procedures for patient registration, check in, appointment scheduling, medical records and laboratory operations.
• Provide administrative supervision to staff
• Maintains highest standards of customer service through team development and coaching.
• Responds appropriately to complaints and emergencies as needed.
• Performs regular in-person area visits to all Patient Services work areas.
• Manages all finance and cash reporting from the patient services team.
• Maintain communications with the Center management team through participation in regularly scheduled meetings.
• Serve on quality assurance committee and any other relevant committees as needed
• Serve on electronic patient management (EPM) and electronic health record (EHR) core teams.
• Direct, plan and implement orientation and education programs to promote staff training and development.
• Regularly provides feedback to employees and completes timely scheduled performance evaluations.
• Prepare reports as required with statistical and patient quality related data
• Resolves employee conflicts and works with Human Resources as necessary to maintain a positive and engaged work environment for all employees.