What are the responsibilities and job description for the Technical Account Manager position at Ringleader, Inc?
RingLeader is revolutionizing
communications-as-a-service. We are an established provider seeking great
candidates to assist the Regional Account Managers in b2b, b2c and wholesale.
RingLeader is looking for a Technical
Account Manager to assist the Sales team with day-to-day pre and post customer
support. This candidate will need to be organized and maintain detailed data
records to assist in several different reporting tasks. This position will be
in Fredericksburg, VA with possible hybrid work environment.
Requirements
Responsibilities:
- Provide business, technical, and product knowledge in support of
pre and post sales activities to ensure customer satisfaction.
- Address product-related questions and technical challenges
- Educate clients on how existing and new product features and
functionality work, and how it can contribute to their business growth.
- Monitor accounts to ensure the usage of products at optimal
performance for each customer.
- Evaluating
customer needs to suggest upgrades or additional features.
- Act as the middleman to support the organization to ensure
client escalations are resolved in due time.
- Partner with Regional Account Managers to build relationships
with decision makers, business contacts, and influencers.
- Providing
reports to developers and stakeholders on product performance.
- Ensuring
deliveries arrive on time and in a good condition.
- Tracking account metrics
Qualifications:
- A
bachelor's degree in computer science or engineering, preferred.
- Experience
in technical support and sales.
- Good
technical and product knowledge.
- Excellent
communication and interpersonal skills.
- Good
critical thinking and problem-solving skills.
- Working
knowledge of sales software.
Benefits
Additional Compensation:
- Commission
- Bonuses
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Tuition reimbursement
This Company Describes Its Culture
as:
- Innovative -- innovative and risk-taking
- Outcome-oriented -- results-focused
with strong performance culture
- Team-oriented -- cooperative and
collaborative
This Job Is Ideal for Someone Who
Is:
- People-oriented -- enjoys
interacting with people and working on group projects.
- Achievement-oriented -- enjoys
taking on challenges, even if they might fail.
- Autonomous/Independent -- enjoys
working with little direction.