Overnight Security Associate

Job Purpose

The Residence Inn/ SpringHill Suites by Marriott Greenville Downtown seeks a dedicated and detail-oriented Engineer/Security Associate. The purpose of the Engineer/Security Associate is to ensure the overall success of the hotel by meeting or exceeding the guest's expectations for the safety and security of the hotel.  The Engineer/Security Associate must maintain a safe and working environment throughout the hotel by providing an attractive, clean, safe, and well‐maintained property. 

Essential Job Functions

• Meets and exceeds customer and team member expectations by providing service and teamwork, assisting co‐workers as needed.
• Communicates effectively with customers, co‐workers, and managers.
• Keeps sidewalk steps and paths clear of snow and ice in the winter.
• Demonstrates familiarity with the hotel’s life safety systems and takes corrective action on any maintenance or operating problems that affect the security or operating condition of the hotel.
• Reports any hazards or injuries in the department and hotel.
• Minimizes safety hazards by following all safety rules and procedures.
• Continually patrols buildings and grounds. Examines doors to determine that they are secure.
• Warns violators of rule infractions.
• Observes equipment and machinery, reports tampering or misuse, and records unusual occurrences.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked. 
• Writes clear and concise accident reports.
• Make safety inspections of the entire property and report safety or policy violations to the manager.
• Effectively handle non-guests and trespassers without interrupting the orderly flow of the business by treating all trespassers with dignity and respect when asking for their cooperation. 
• Enforce Security Operating procedures, including but not limited to:  No solicitation rule, Associate parking, and all other Security Standard Operating Procedures.
• Conduct Security foot patrols, secure building and hotel equipment, patrol parking areas, and respond to Security calls, disturbances, guest problems, and emergency situations.
• Be familiar with all operations of the guest room security systems.
• Be well-versed in the property alarm system as well as the fire alarm system/fire control room.
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgment.
• Perform maintenance activities in the hotel, such as plunging toilets, changing guest door batteries, reprograming locks, troubleshoot TV issues, as well as performing small HVAC troubleshooting methods. 
• Fills out daily required paperwork fully and correctly.
• Completes Departmental, Auro Hotels, and Brand standards training as assigned.
• Maintains a professional, clean, and neat appearance at all times. 
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.

Experience/Education

High School Diploma or better preferred. 

Benefits:

We value our employees and offer a comprehensive benefits package, including:

• Health insurance
• Retirement plan
• Paid time off
• Employee discounts on Marriott hotel stays
• Ongoing training and development opportunities
• A supportive and friendly work environment

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.