IT Support Specialist

Job Title: IT Support Specialist

Reports to: CTO

FLSA Status: Exempt

Employment Status: Full-time regular

Location: Irvine, CA

RIS Rx (pronounced “RISE”) is a healthcare technology organization with a strong imprint in the patient access and affordability space. RIS Rx has quickly become an industry leader in delivering impactful solutions to stakeholders across the healthcare continuum. RIS Rx is proud to offer an immersive service portfolio to help address common access barriers. We don’t believe in a “one size fits all” approach to our service offerings. Our philosophy is to bring forward innovation, value and service to everything that we do. This approach has allowed us to have the opportunity to serve countless patients to help produce better treatment outcomes and an overall improved quality of life. Here at RIS Rx, we invite our partners and colleagues to “Rise Up” with us to bring accessible healthcare and solutions for all.

Job Summary:

RIS Rx is seeking an IT Support Specialist to serve as the first point of contact for RIS Rx’s technology needs. This position is integral to ensuring seamless operations across hardware, software, and cybersecurity while fostering a high level of customer satisfaction. You will collaborate with cross-functional teams to troubleshoot, maintain, and improve our IT infrastructure.

Responsibilities:

User Support:

• Provide first-line support for technical issues via phone, email, or in person.
• Perform remote and on-site troubleshooting using diagnostic techniques.
• Deliver high-quality customer service, maintaining professionalism in all interactions.

Hardware and Software Maintenance:

• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals (e.g., printers, monitors).
• Support operating systems, Microsoft 365, and enterprise applications.
• Manage hardware inventory and software licensing.

System Administration:

• Create, manage, and terminate user accounts following company policies.
• Monitor and respond to cyber threats, events, and incidents.
• Assist in audit preparation, documentation, and remediation.

Project Support:

• Assist with upgrades and updates to systems and software.
• Support IT initiatives and provide user training as needed.

Documentation and Reporting:

• Record and track IT support incidents using a ticketing system.
• Develop and update technical documentation, including user guides and internal procedures.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• 2 years in IT support within an enterprise network environment (50 users).
• Proficiency with Microsoft 365 and Active Directory.
• Experience with hardware and software troubleshooting.
• Education & Certifications:
• AA/AS or BA/BS preferred; HS Diploma or GED required.
• CompTIA A , Network , or Security certifications preferred.

Skills:

• Strong problem-solving and multitasking abilities.
• Exceptional verbal and written communication skills.
• Proficiency in ticketing systems and Help Desk protocols.
• Familiarity with cybersecurity best practices.