What are the responsibilities and job description for the Quality Assurance Coordinator position at Rise and Shine Social Enterprises?
Job Title: Quality Assurance Coordinator
Reports To: Director of Programs
WHO WE ARE: Rise & Shine is revolutionizing care-giving to our communities’ most vulnerable populations. By taking a person-centered focused approach, we are raising the standard of support to give individuals who experience learning disabilities an opportunity to live their best life.
Job Title: Quality Assurance Coordinator
Reports To: Director of Programs
POSITION SUMMARY: Reporting to the Director of Programs, the Quality Assurance Coordinator oversees a client caseload of a mix of Community Living Support, Supported Living, and Residential clients. This position ensures Rise & Shine’s quality assurance standards and procedures are met by reviewing Oregon Administrative Rules and ensuring policies and program(s) are in alignment.
ESSENTIAL FUNCTIONS:
- Fosters positive working relationships between staff and leadership, clients, and community parties.
- Coordinates with agency nurse and/or Behavioral Specialist, and other professionals so client needs are being met on a timely basis. Organize and assist in the development plans of clients.
- Ensures that policies, procedures, and necessary forms are updated and implemented as required by additions or modifications to OARs.
- Updates policies, procedures and make recommendations for the overall development of the program(s).
- Assists in the training and development of staff. Partner with trainers to ensure training folders are complete.
- Partners with the Behavior Professionals and Program Managers to ensure client behavioral support and individual support plans are being followed.
- Ensures licensing requirements are being met and are operated at the highest level of care possible by supporting sites and managers with resolving QA reviews and licensing Plans of Improvement.
- Provides an administrative review of General Event Reports (GERs) within 3 business days, communicating trends, concerns, and other issues of concern to Directors and Executives.
- Responsible for updating information in Therap, creating, and utilizing reports.
- Provides feedback and participate in performance reviews of staff.
- Ability to work any shift in coverage of direct support staff and cover on-call/ minimum one week/weekend each month.
- Ensure OSHA compliance at the program site.
- Other duties as assigned.
SKILLS & ABILITIES
- Experience writing, reviewing, and implementing policies and procedures.
- Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans.
- Knowledgeable of Oregon Administrative Rules (OARs), updates, and licensing.
- Must have and demonstrate a positive, solutions–oriented mindset, and a positive attitude.
- Must have a valid Oregon driver’s license and be insurable by the company provider.
- Must pass Oregon criminal background screening.
- Must be able to lift up to 25 lbs., bend, and/or squat.
- Must be able to walk up and down stairs.
- Must be able to perform the job with or without a reasonable accommodation.
MINIMUM QUALIFICATIONS:
Education/Experience:
- 2 years of experience in a residential, educational, or vocational setting serving people with disabilities or the elderly.
- Bachelor’s degree in social work, special education, psychology, or a related field; Or equivalent combination of education and experience.
Computer Skills:
- Proficient with Microsoft Office Suite or similar software, Therap experience preferred.
Physical Demands:
- Must be able to lift up to 25 lbs., bend, and/or squat.
- Must be able to walk up and down stairs.
- Must be able to sit/stand for long periods of time.
- Must be able to perform the job with or without a reasonable accommodation.
