Training Specialist PM

Description

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Training Specialist/Project Manager is responsible for creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.  The DCI Training Specialist/Project Manager will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources.

• Develop and deliver customer training for implementations and upon request; deliver training within the context of the customer’s implementation and configuration plan
• Develop and maintain detailed user manuals, technical guides, release notes, and online help content
• Create clear, concise, comprehensive tutorials, FAQs, and how-to guides
• Develop and maintain Help Center documentation including collaboration with internal and external resources for training videos
• Design, develop, and maintain a database of training materials, including presentations, videos, and e-learning modules
• Create training manuals and guides for end-users and internal staff
• Create training strategies, initiatives, and materials including communication for external customer releases
• Maintain expertise in the DCI user interface and core operational workflows
• Maintain familiarity with the customer industry to evaluate workflows and design/deliver training
• Evaluate the user and workflow impact of new features and functionality; determine and deliver the appropriate training and communication
• Establish processes for cross-team collaboration about training, communication, and documentation updates for system changes
• Provides leadership, coaching, feedback, development, and discipline (as necessary) and acts as a role model within the organization
• Delegate appropriate responsibilities to project teams
• Work closely with software developers, product managers, support teams, and other stakeholders to gather information and understand software functionalities
• Conduct training sessions for customers, and internal teams
• Deliver training in various formats including in-person, virtual, webinars, recorded, and online courses
• Review, edit, and test documentation and training materials for accuracy, clarity, and consistency. Ensure all content complies with company standards and industry best practices
• Stay up-to-date on the latest tools and resources
• Perform all other job-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

Qualifications

QUALIFICATIONS

Minimum Qualifications:

• Bachelors degree in education, business, information technology, or related field
• Two (2) years previous experience as a trainer, corporate training specialist, or related position
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement/sales goals
• Strong project management skills with the ability to supervise multiple projects
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions

Preferred Qualifications

• Certified Professional in Training Management (CPTM) or similar certification

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY