What are the responsibilities and job description for the Cisco Voice Engineer position at RIT Solutions, Inc.?
Candidates MUST be local or within 1-2 hours from Pittsburgh and willing to work on-site 4 days per week
This is NOT a Network Engineer is is a Cisco Voice Engineer with a strong background in CUCM
Location : Hybrid in Pittsburgh, PA (4 days onsite, 1 day remote)
Job Type : 1 year Contract (Possible Extensions)
Overview :
Company has an immediate opening for a Cisco VoIP Engineer. Ideal candidates must have 5 years of experience as a Cisco VoIP Engineer and a bachelor's degree.
Responsibilities :
- Design, implementation, and ongoing management of the voice system (2 Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally)
- Work closely with LAN and WAN teams to optimize performance of the VOIP systems
- Work with vendors to open, troubleshoot and achieve a final resolution of tickets
- Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets
- Follow change management procedures to mitigate production outages
- Monitor VOIP systems and be proactive with mitigating issues before they become widespread
- Implementing and maintaining a disaster recovery plan
- Engage in projects and achieve completion in the required timeframe
- vailability to work off hours for upgrades, maintenance, etc.
Education :
Certifications :
Experience Required :