What are the responsibilities and job description for the Customer Service Specialist position at Ritchie Lakeland Oil?
Are you customer service oriented and enjoy a fast paced environment? Ritchie Lakeland Oil & Propane is currently seeking a highly motivated, customer focused, Customer Service Representative whose role is to answer incoming calls from customers, educating and providing customers with information on our products and services.
Ritchie Lakeland Oil & Propane is a family owned and operated company that has been serving its customers for over 40 years. Our goal is to not only meet our customer's needs through exceptional service, but also to provide quality propane at affordable prices.
Our office in Minocqua, WI is seeking an experienced Customer Service Representative to be the first point of contact with our customers in our call center. Our customer service representatives are passionate, customer-focused professionals with outstanding people skills.
As a customer service professional, your responsibilities will include:
- Identify and access customers’ needs to achieve customer satisfaction
- Investigating and resolving customer questions
- Assisting with a number of administrative duties, such as: Filing, Data Entry, billing and taking customer payments
- Input orders and ensure accurate entry
- Ability to multi-task, prioritize and mange time effectively
- Have good communication skills with customers, management and co-workers
- The ability to deal with the demand of fast paced and high volume work environment
- Assist and support walk in customers at location
.
The successful candidate should possess the following qualifications:
- At least 2 years of office experience in customer service or call-center environment working in the propane industry, a plus!.
- Excellent written and verbal communication skills.
- Strong PC (Windows, MS Office) and data entry/typing skills.
- Ability to learn proprietary software systems quickly & efficiently with training
- Have the ability to multi-task and prioritize multiple assignments.
Ritchie Lakeland Oil & Propane places great importance on serving our employees and does so by offering very competitive wages and a comprehensive benefits package. The position is full time. Ritchie Lakeland Oil & Propane is proud to be an Equal Opportunity employer in accordance with all applicable state & federal laws.
- Competitive pay
- Health Insurance
- Dental insurance
- Vision insurance
- 401K with Employer match
- Vacation
- Pension plan
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $20