Count Room Assistant Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Assists in supervising and managing staff in the Count Room.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.
• Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arrive.
• Helps develop and maintain the daily drop schedule; shares responsibility for the approval process of the drop schedule.
• Ensures soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually counts large amounts of currency.
• Reviews and compiles reports generated by Soft Count.
• Ensures company assets are properly accounted for and secured.
• Accounts for all Table Games documentation.
• Oversees the maintenance of machinery used in Count Room operations.
• Ensures that access to the Count Room is by authorized personnel only, and that keys to sensitive areas are properly controlled. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Associate degree (A.A.) in Finance or related field required; Bachelor’s degree preferred; or equivalent combination of education and experience.
• Minimum two (2) years of experience in Count Operations or similar functions. 
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests and team members.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write correspondence such as memorandums, procedures, and departmental incident reports.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to understand and perform duties in accordance with departmental, property, and company policies and standards, as well as State Gaming Board regulations, Sarbanes-Oxley, and internal Controls.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to move effectively and efficiently around work area.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer