What are the responsibilities and job description for the IT Desktop Support position at River City Environmental?
IT Desktop Support
$18 - 22 an hour depending on experience
Who We Are:
River City Environmental, Inc. has provided environmental services throughout the Northwest for over 20 years. We have grown to one of the largest and most experienced full-service environmental, sewer, septic, and storm water management companies in the Northwest. Based in Portland, we are working together for a Clean Environment!
Position Overview:
River City is now hiring IT Desktop Support!
The IT Desktop Support will work alongside the Systems Administrator to ensure continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware, computer set-up, repair and replacement, as well as resolve technical problems.
This position requires exceptional technical knowledge of the various Microsoft Windows operating systems, software installation procedures, hardware diagnostics, and advanced software troubleshooting.
Primary Job Duties:
- Communicate with Team Members via phone, email, and in-person to accurately assess and completely resolve their trouble ticket(s).
- Process machines on the workbench by conducting a backup, OS reinstall, data restoration and any application re-installations using a variety of enterprise deployment tools.
- Diagnose and repair computer component failures, including processing equipment RMAs.
- Research, document, and develop solutions for various software or configuration issues.
- Create and modify online documentation for common or recurring issues.
- Provide onsite assistance for trouble tickets that are too complex or time consuming for front-line phone support to resolve.
- Deploy replacement systems to staff.
- Processing and delivery of old equipment to surplus.
- Secure erasing of hard drives and other data storage devices.
- Manage inventory of new and used computers, monitors, and surplus equipment.
Minimum Qualifications:
- Extensive knowledge of Windows operating systems.
- Strong verbal and written communication skills.
- Experience building and repairing personal computers.
- Firm understanding of basic networking and related troubleshooting.
- Desire to work as a member of a team.
- Ability to think on your feet to diagnose complex issues and explain technical issues to non-technical customers.
Preferred Experience:
- Professional experience using and configuring Windows workstations.
- Experience using an Operating Systems Deployment tool (e.g. Ghost, Altiris, SMS/SCCM).
- Networking knowledge utilizing Microsoft’s Active Directory.
- Comprehensive experience installing and configuring a variety of software applications or suites.
- Previous experience configuring external peripherals (e.g. printers, scanners, cameras, audio equipment, etc.).
- Scripting experience (e.g. Visual Basic, Windows scripting, Powershell, WMI, Unix shell,etc.).
- Previous experience using remote connection/remote assistance tools.
Why Work for River City:
River City is a growing company that recognizes the importance of our employees! Therefore, River City offers an excellent pay and benefits package that includes:
- Employer PAID Medical, Dental, Vision, and Life Insurance
- 401k with Employer Match
- 9 Paid Holidays
- Paid Sick Time
- Paid Vacation
- Employee Assistance Program
- Employee Referral Program
- And other various perks and incentives
How to Apply: Reply to this posting with your resume
Job Type: Full-time, non-exempt
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location