Intake Coordinator

Job description

Who is Riverbend?

Riverbend provides top tier addiction recovery treatment, behavioral health services, and community re-entry services.

At Riverbend, we are devoted to providing the highest quality care to those we serve and to assemble a professional and compassionate, determined, yet patient employee team to deliver exceptional service.

Our Culture:

Mission first: Our mission is simple, but not easy. Deliver the highest level of professional and compassionate care to all we serve, whether they require addiction services, sober housing, outpatient clinical care, outreach services, community re-entry services, or any other needs that we may be able to deliver.

Cooperative Teamwork: Our mission is not easy, but when a team works together, anything is possible. We strive to assemble and operate efficient and caring teams to operate all our programs. We believe in collaboration, both for its problem-solving effectiveness, but we also value the comfort and perseverance that belonging to a strong team brings to the employee experience. It is more joyful and rewarding to go to work when you trust and care about the people you work with, and they trust and care about you.

Continuous Learning: Everyone brings skills to their job. At Riverbend, we want to keep building those skills and add new ones. Developing skills requires a humble, yet bold attitude. We only learn when we accept that we can always learn more, which requires humility. Still, we want all employees to be bold exercising the skills that they do have. Whether you come to Riverbend at the beginning of your employment journey, or you are a seasoned professional, we believe in developing your skill to the next level.

Skills Required:

You are an established team player and leader with the personal and leadership skills to elevate your team and peers.You have proven ability to maintain composure and exemplify to your team grace under pressure. You possess excellent organizational skills and can maintain prompt delivery of administrative scheduling and documentation.

The Schedule:

Bradford House Men's Recovery Home- Intake Coordinator Sun.- Thurs. 7am-3pm

Summary:

The Intake Coordinator is a Recovery Specialist with additional assigned duties. The Intake Coordinator is responsible for working with the Program and Clinical Director to triage, interview, and intake new residents as well as to maintain the program and BSAS waitlist management system.

Responsibilities:

1. Obtain and complete all pre-entry documents.

2. Review referrals for appropriate documentation.

3. Conduct assessments with appropriate applicants and review them with the Clinical Director.

4. Maintain a list of all applicants that includes scheduled assessments, waitlist for accepted applicants, denials and applicants removed from the waitlist.

5. Maintain BSAS and program waitlist.

6. Assist referral sources with coordinating medication refills and methadone dosing prior to a new residents’ intake to the program.

7. Utilize Riverbend's Electronic Health Record to complete required documentation prior to admitting new residents.

8. Explain program rules and polices to all applicants during their assessments.

9. Assist residents in completing necessary paperwork, including signing releases of information and other consents for treatment

10. Responsible for accurate and timely clinical documentation for services

11. Conduct substance use and mental health assessments, utilizing standardized assessment tools and motivational interviewing techniques.

12. Pursue ongoing professional development relevant to the job position.

13. Participate in clinical supervision regularly as well as interdisciplinary team meetings.

14. Effective and timely communication and networking with external referral sources.

15. Supervise and monitor the health and safety of residents in the program.

16. Completion of daily monitoring and communication log.

17. Assisting residents in following daily schedule and routines.

18. Responsible for maintaining the staffing ratio as assigned by the Program Director; (remaining on-site as directed by supervisor).

19. Attending and participating in weekly staff meetings, as assigned by the Program Director.

20. Actively promote recovery.

21. Cooperate with clinical staff to ensure effective and efficient programming.

22. Answering telephone.

23. Assist with resident needs and daily requirements.

24. Assist with daily operations such as food shopping, meal preparation, monitoring of chores, household tasks as assigned.

25. Participate in individual and group supervision as assigned by the Program Director.

26. Participate in your performance evaluation with the Program Director.

27. Have knowledge and understanding of DPH regulations.

28. Adhere to all Programmatic Policies and Procedures, including Driving Policy.

29. Occasional transportation of residents is possible.

30. Adhere to Riverbend's employee handbook rules.

31. Appropriate utilization of on-call procedures.

32. Responsible for the immediate notification of safety/health/legal issues happening in the program (resident or programmatic), including completing an Internal or Critical Incident Report form.

33. Complete agency training to utilize electronic health records and complete appropriate services as assigned.

34. Responsible for timely calling out to identified supervisor due to inability to cover the shift.

35. Responsible for completing and authorizing weekly timesheets using our online portal.

36. Provide Crisis Intervention (resident and programmatic issues)

37. Utilizing overdose and prevention training (Narcan) if needed.

38. Responsible for completing both in person and online trainings as assigned monthly.

39. Responsible for the cleanliness of office and communal spaces.

40. Adhere to all HIPAA and 42.CFR guidelines.

41. Complete medication training with program nurse or Medication Specialist.

42. Adhere to all programmatic medication policies and procedures.

43. Observe and document residents' self-administration of medications.

44. Complete daily medication counts.

45. Other duties as assigned.

Compitencies:

1. Excellent verbal and written communication skills.

2. Excellent interpersonal and customer service skills.

3. Excellent organizational skills and attention to detail.

4. Excellent time management skills with a proven ability to meet deadlines.

5. Strong analytical and problem-solving skills.

6. Ability to prioritize tasks and to delegate them when appropriate.

7. Ability to function well in a high-paced and at times stressful environment.

8. Proficient with Microsoft Office or related software.

9. Working knowledge of different systems in the substance use continuum of care.

Required education and experience:

1. High school diploma or GED certificate

2. 1 years working in addictions/mental health field

Affirmative Action/EEO statement

Riverbend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift

Work Location: In person

Salary : $21