Principal Responsibilities:

Position Overview:

We are seeking a friendly and customer-focused Welcome Desk Associate to join our team. As a Welcome Desk Associate, you will be the first point of contact for all Riverdale Y members, program participants, and visitors entering our facility. You will provide an excellent, safe, and welcoming experience, manage the front desk's general operations, and support a variety of administrative tasks supporting the Riverdale Y programs and operations.

The ideal candidate will be friendly, articulate, detail-oriented, and capable of handling various tasks in a fast-paced environment. This person must develop an extensive knowledge of Riverdale Y's programs, membership, and services to effectively provide excellent customer service experience.

Minimum Qualifications:

Key Responsibilities include, but are not limited to:

• Greet and assist visitors, members, and guests courteously and professionally.
• Answer phone calls and respond to inquiries about membership, programs, events, and services offered by the Riverdale Y.
• Provide information about Riverdale Y program schedules, memberships, registration, and fees.
• Attentively and promptly responding to member needs, and assisting visitors and staff as necessary.
• Assist in processing membership and program/class participant registrations, renewals, and payments using the Riverdale Y's software system (Daxko Operations)
• Perform a variety of administrative tasks, such as data entry, using Riverdale Y's variety of systems (Daxko Operations, Excel, Google Workplace, etc.)
• Handle and resolve complaints from members and activity participants with patience and empathy, while de-escalating and escalating issues when necessary.
• Ability to multi-task as well as prioritize needs in a busy environment.
• Maintain an organized front desk area and ensure the availability of necessary materials and supplies.
• Monitor the sign-in/sign-out procedures for visitors and participants.
• Ensure compliance with safety and security procedures, including monitoring building access.
Conduct any other assignments deemed appropriate by management.

Qualifications:

• Minimum of six (6) months of customer service or receptionist experience
• High level of emotional intelligence; cultural competence in working with colleagues and clients of diverse backgrounds and identities
• Commitment to excellent customer service and satisfaction, innovation, and creativity
• Knowledge of Jewish holidays, traditions, and culture is a plus

• Remain calm under pressure
• Excellent communication and organizational skills
• Self-motivated with the ability to work with independence and efficiently
• Must possess excellent computer skills including, but not limited to, Microsoft Office, Google Suite, and membership management/CRM software
• Ability to multi-task within a busy environment
• High School Diploma or GED
• Must be able to work Monday-Friday 5 AM - 1:30 PM (including 30-minute lunch break)
Must be able to work occasional special events throughout the year, sometimes on Sundays, based on the demands of the organization.

The ideal candidate:

• Has clear articulation and the ability to communicate and listen effectively.
• Must be detail-oriented.
• Adapts to changing work environments and maintains a good working relationship with co-workers, donors, members, and activity participants.
• Fluent in Spanish is preferred, but not necessary

Salary: $40,000-45,000 inclusive of the following benefits:

• Individual and family membership to our Fitness Center
• Generous time-off package
• Medical, dental, and vision health insurance
• Discounts on Riverdale Y programs including summer camps, after-school, and preschool

About The Riverdale YM-YWHA:

The Riverdale Y is a 50,000-square-foot Jewish Community Center that provides educational, recreational, cultural, and wellness programming for children and adults of all ages. The Y features an early childhood center, camps, and afterschool programs, a senior center, a performing arts center, and a health & wellness center that includes cardio and free weight studios, group exercise classes, a gymnasium, and a swimming pool. The Riverdale Y is rooted in universal values central to Jewish life. We celebrate diversity and welcome the entire community.

Salary:

$35,000 - $45,000

Agency Information:

Our Mission:

Riverdale Y enriches lives by cultivating universally-shared values central to Jewish life, through educational, cultural, wellness, and service programs for all.

Our Values:

We build and strengthen community.

We create a space of belonging, where everyone feels respected and appreciated for who they are.

We have a responsibility to care for one another, in our local community and in our world.

We nurture our minds, bodies and souls.

We are committed to lifelong learning and growth.