What are the responsibilities and job description for the Collections/Customer Service Clerk position at Riverhead Building Supply Corp.?
Overview
Collections/Customer Service Clerk
We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts.
Collections/Customer Service Clerk– Great opportunity to work for a growing company and build on your knowledge and skills to grow your career!
At RBS, you will have:
- Amazing people to work with that help you succeed.
- Work/life balance with a culture of kindness and respect.
- Company-hosted family events.
- Rewarding careers with supportive management.
- Participation in philanthropic activities in the community.
- Professional Development | On-site & virtual training
- Stability from our long history of success and growth.
- Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
- The opportunity to grow your career and move up the ladder!
EOE Employer including disability and veterans.
For more info, please call 631.591.8100.
Collections/Customer Service Clerk
Responsibilities
Collections/Customer Service Clerk - Full Time Responsibilities:
- Review open accounts for collection efforts and make decisions on pending orders, suspending accounts and increasing credit line
- Make outbound collection calls, emails or faxes
- Mail/email or fax credit memos, invoices, statements and collection letters
- Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
- Account reconciliation
Qualifications
Collections/Customer Service Clerk - Full Time Qualifications:
- Effective decision making
- strong attention to detail
- highly self-motivated with excellent organizational and communication skills and phone etiquette.
- Ability to work both independently and as a team player, record accurate and detailed notes
- Assist with various A/R functions as needed including handling returned checks
- Navigate through multiple software and proficient in Microsoft Office
- Foster a professional rapport with customers
- Previous collection experience preferred.
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