Slots Technician II

Job Summary:

Works directly with the Slot Technical Team to install, maintain, and repair all Casino-related equipment.

Supervisory Responsibilities:

• N/A

Duties/Responsibilities:

• Performs maintenance and repair of slot machines, slot machine parts, and other gaming related equipment.
• Responsible for installation, movement, and removal of gaming related equipment
• Perform diagnostics and repairs to correct mechanical, electrical, and electronic failures to the board level.
• Read and identify components within schematics.
• Able to verify the proper installation of equipment and evaluate system performance.
• Ability to install software and configure games.
• Ability to configure slot progressive systems.
• Perform slot machine RAM clears/key chip and set-up of options as needed.
• Respond to repair and troubleshooting requests from slot operations and other departments.
• Operate hand tools, electrical test equipment, and other equipment as needed.
• Communicates and coordinates activities with various departments, state agencies, and vendors.
• Maintains a constant awareness of services, promotions, and events offered by Rivers Casino Portsmouth and informs guests.
• Maintain knowledge of and ensure full compliance of state or internal regulations.
• Maintains proper gaming logs to ensure we comply with state or internal regulations.
• Ensures the safety and security of all guests and team members.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• High school diploma or equivalent
• Excellent customer service and interpersonal skills
• Ability to communicate with team members and guests.
• Excellent communication skills, both written and oral.
• Ability to obtain and maintain all necessary licensing.
• General understanding of electrical circuitry, electronics, metal fabrication, welding preferred.
• Have a minimum of 6 months of Slot Tech I experience.
• Successful completion of the Slot Technician II assessment (written and practical).

Certifications, Licenses, and/or Registrations:

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Proactive and independent with the ability to take initiative.
• Ability to communicate in English verbally and in written format with Team members and guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to successfully fulfill the pre-employment process.
• A thorough knowledge of repair and maintenance procedures, slot machine installation, equipment repair, and maintenance.
• A thorough knowledge of casino management systems.
• Ability to consistently work with hand tools and electrical equipment.
• Ability to operate a personal computer system.
• The ability to maintain discretion in handling confidential information.
• The ability to interpret and follow instructions from technical manuals.

Physical Requirements:

• Available to work flexible shifts, weekends, and holidays.
• Regularly required to see, talk, and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
• Frequently required to stoop and kneel.
• Must occasionally lift up to 50 pounds.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a loud and Smokey environment.