What are the responsibilities and job description for the CUSTOMER SERVICE REP position at RIVERSIDE TRANSPORT GROUP?
Job Details
Description
Summary
Interviews customers and records interview information into computer for customer service by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers.
- Check order entries for accuracy and update orders with rates.
- Make appointments as loads are tendered.
- Update TMW with appointment information
- Order Entry accurately
- Set up best passes, pre-passes and satellite radios when drivers get info on new trucks assigned.
- Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.
- Notify Customers locations of upcoming deliveries.
- Manage damaged freight issues in coordination with Safety/HR and the customer.
- Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.
- ***Disclaimer*** This Job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED; and six months to one year related experience and/or training; or equivalent combination of education and experience.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED; and six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
