What are the responsibilities and job description for the Customer Care Representative position at RJ Young?
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Major Goals and Responsibilities
- Field inbound calls in a professional manner.
- Respond to and resolve customer questions.
- Research possible solutions to customer issues.
- Enter incoming service and supply requests.
- Follow up with customers when necessary.
- Perform other miscellaneous duties as directed by the Customer Care Manager.
- Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
Behavioral Characteristics, Attitudes and Skills Required
- Good listening skills
- Problem solving skills
- Strong communication skills, both verbal and written
- Empathetic
- Detail oriented
- Excellent organizational skills
- Willingness to learn and adapt
- Must be able to work in a high stress, fast-paced environment
- Dependable
- Attentive to customers’ needs
- Team Player
Prerequisites
- High school diploma
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
- The ability to type 25 wpm
- Good numerical and analytical skills
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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