Escalations AR Collections Representative

Summary/Objectives

The Escalations AR Collections Representative is responsible for managing escalated, complex, or high-risk accounts, resolving customer disputes, and collaborating cross-functionally to drive resolution and timely payment. The ideal candidate has strong negotiation skills, a customer-focused mindset, and a deep understanding of AR and contract terms.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Manage a portfolio of escalated and aged accounts (typically 60 or 90 days past due).

·       Investigate and resolve billing disputes, misapplied payments, and customer concerns.

·       Serve as the primary point of contact for internal and external escalations related to payment issues.

·       Monitor accounts to ensure resolution and timely follow-up.

·       Recommend accounts for write-off, legal action, or credit holds when necessary.

·       Contribute to continuous improvement initiatives within AR and collections.

• Help protect customer relationships by handling sensitive conversations with greater care and professionalism.
• Perform other related duties as assigned by the AR Manager or Finance leadership.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands

Ability to sit at a computer for prolonged periods of time.

Position Type/Expected Hours of Work

This is a full-time position. Days expected to work are Monday – Friday; 40 hours.  There is flexibility in the schedule of 7-4 or 8-5.  There is rarely weekend or evening work, but there is a possibility during busy times of the month and year.

Travel

No travel required

Required Education and Experience

·         High school diploma

·         3 years of experience in Accounts Receivable, Collections, or Credit & Risk.

·         Strong communication, conflict resolution, and negotiation skills.

·         Basic knowledge of computers

·         Knowledge of Windows, Word, and Excel

Preferred Education and Experience

·         Associates degree in Accounting

·         ECi E-Automate

Work Authorization/Security Clearance (if applicable)

Not Applicable

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.