What are the responsibilities and job description for the Shop Foreman position at RoadBuilders Machinery and Supply Co., Inc.?
Job Details
Job Location: Omaha - OMAHA, NE
Position Type: Full Time
Salary Range: Undisclosed
Job Description
The Shop Foreman is responsible for coordinating and directing skilled repairs and maintenance of equipment in the service shop. Provides excelled customer service, maintains professionalism, and ensures detailed records are accurate and up to date. This position reports to the Service Manager.
Essential Duties and Responsibilities
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Assist shop technicians in testing and troubleshooting engine, hydraulic, and electrical failures, determining cause of failure, documenting for warranty, and performing proper repairs.
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Mentor, develop and coach technicians on how to perform their role to the best of their abilities.
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Ensure technicians are documenting, organizing, and working efficiently to manage the in and out flow of equipment while maintaining efficiency levels of at least 80% billable time.
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Maintain profitability through efficient management, quality repair, and work order processing.
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Ensure the shop is maintains a clean and organized appearance
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Perform quality checks on completed jobs to ensure the work meets quality standards.
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Manage work-in-process and pending service work to ensure repairs are proceeding in a timely fashion, needed parts are available, and the status is communicated to the customer.
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Provide accurate quotes to customers which include cost of materials and labor, correct repair path and any other OEM updates or servicing needs.
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Prepare, open, maintain, review and close shop work orders and service tickets in a timely manner. Ensuring warranty claims are submitted within the required timeframe to receive maximum credit.
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Discuss and answer customer questions regarding services provided and charges on repair.
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Enforce all safety rules and practices and ensure all tools and equipment are in safe operating condition.
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Perform work as a technician when needed.
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Other duties as assigned.
Qualifications and Experience
Required Skills and/or Qualifications
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Ability to function well in a high-paced and at times stressful environment
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Proficient in Microsoft Office suite and dealer business systems
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Must be able to communicate and understand English
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Detail oriented with strong organizational skills
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Strong analytical and problem-solving skills
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Must have own hand tools and toolbox
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Demonstrated supervisory and leadership skills
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Excellent customer service skills to include follow-up and taking initiative in contacting customers throughout the work process as needed
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Excellent communication skills, both written and verbal
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Time management skills with a proven ability to meet deadlines
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Must hold a valid driver’s license with a clean driving record
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Must pass a background check and drug screen
Working Conditions
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Capable of pushing, pulling, carrying, or lifting 60lbs
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Able to climb stairs, steps, ladders, mount and dismount equipment
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Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
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Travel as needed for training or to perform work at other locations
Education and Experience
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High school diploma or GED
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Minimum 5 years of technician experience in a heavy equipment/construction equipment service department
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Dealership or rental service experience preferred
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.