What are the responsibilities and job description for the Enrollment Assistant position at Roane State Community College?
Title: Enrollment Assistant
Employee Classification: Clerical & Secretarial
Institution: Roane State Community College
Department: Student Services
Campus Location: Roane State Community College
Job Summary
Analyze and problem solve student situations to provide accurate responses.
Job Duties
Access and correctly interpret information in Banner related to admissions/records/financial aid.
Analyze and problem solve student situations to provide accurate responses.
Anticipate student needs, always providing the most thorough information.
Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
Deal with conflict situations and assist in providing solutions.
Communicate with students through email, phone and in person conversations.
Other duties as assigned.
Minimum Qualifications
Associate's degree or higher.
Minimum 1 year customer service experience.
Preferred Qualifications
Knowledge of admissions, records and financial aid in college/university setting.
Ellucian Banner 9 knowledge.
Experience working in an educational setting.
Knowledge, Skills, and Abilities
Must possess excellent communication, analytical thinking and problem-solving skills.
Must be able to work autonomously; making confident decisions as well as serving as a team player.
Ability to adapt to change as college and departmental policies and procedures change.
Proficiency using Excel, Microsoft Word, PowerPoint.
Ability to accurately communicate information verbally and in writing in a courteous and
professional manner.
Ability to organize and prioritize work appropriately and independently on a daily basis.
Employee Classification: Clerical & Secretarial
Institution: Roane State Community College
Department: Student Services
Campus Location: Roane State Community College
Job Summary
Analyze and problem solve student situations to provide accurate responses.
Job Duties
Access and correctly interpret information in Banner related to admissions/records/financial aid.
Analyze and problem solve student situations to provide accurate responses.
Anticipate student needs, always providing the most thorough information.
Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
Deal with conflict situations and assist in providing solutions.
Communicate with students through email, phone and in person conversations.
Other duties as assigned.
Minimum Qualifications
Associate's degree or higher.
Minimum 1 year customer service experience.
Preferred Qualifications
Knowledge of admissions, records and financial aid in college/university setting.
Ellucian Banner 9 knowledge.
Experience working in an educational setting.
Knowledge, Skills, and Abilities
Must possess excellent communication, analytical thinking and problem-solving skills.
Must be able to work autonomously; making confident decisions as well as serving as a team player.
Ability to adapt to change as college and departmental policies and procedures change.
Proficiency using Excel, Microsoft Word, PowerPoint.
Ability to accurately communicate information verbally and in writing in a courteous and
professional manner.
Ability to organize and prioritize work appropriately and independently on a daily basis.
