What are the responsibilities and job description for the Sales Support Specialist position at Robert Dietrick Co., Inc.?
Description
The Sales Support Specialist collaborates with the sales and operations department to ensure project
initiation and competition. This position is responsible for work order flow and ensuring customer
satisfaction.
Duties/Responsibilities
- Receives incoming New Equipment, Parts, and Aftermarket Purchase Orders directly from the customer or salesperson via email or fax and sets up job.
- Enter order information to supplier’s CRM software and confirm it.
- Enter order information to Field Service Management system
- Verify customer’s address and shipping information.
- Confirms the location of the service within the customer’s site.
- If work order requires labor, send it to the Scheduling Department for it to be processed.
- Track Project costs to stay within Purchase Order budget.
- If additional costs accrue, complete a change order form and inform Salesperson.
- Remain in constant communication with salesperson and customer.
- Send billing information to the Accounting Department
- Be able to start a brand-new project and manage it until completion.
- Adapt to new technologies and software and troubleshoot any problems related to the project.
- Other duties as assigned
Requirements
Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent sales and negotiation skills.
- Thorough understanding of technical or scientific products to be sold.
- Organized with attention to detail.
- Proven ability to build and maintain relationships with clients.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelor’s degree in Business or related field required.
- One or more years of related sales experience.
