What are the responsibilities and job description for the Medical Office Assistant position at Robeson Health Care Corporation?
GENERAL DUTIES AND RESPONSIBILITIES:
The Medical Office Assistant works as part of the “front office” team performing those duties necessary to prepare patients administratively for a clinic visit. Duties include answering/directing incoming calls, preparing medical records, verifying and documenting patient information, payment and collections, recording charges.
SPECIFIC DUTIES AND RESPONSIBILITIES:
1. Assist RHCC in maintaining a daily productivity goal as designated by the President/CEO.
2. Ensure quality patient care per JCAHO, Bureau of Primary Health Care, and RHCC standards.
3. Perform other necessary duties as required by the Robeson Health Care Corporation to meet the goal of providing primary health care services.
4. Provide patients with needed information.
5. Schedule patient appointments.
6. Call patients prior to appointments to confirm appointments and follow-up with no-shows.
7. Advise each patient of the Sliding Fee Program and other discount programs.
8. Actively advice patients of balances due, collect, and receive patient fees.
9. Verify and update patient’s accounts.
10. Assure that all medical records and correspondence are scanned into the EMR daily.
11. Refer all calls regarding Medicaid eligibility or assistance to Robeson County Department of Social Services.
12. Maintain the confidentiality of the Robeson Health Care Corporation and that of the patients/clients that the corporation serves.
13. Maintain HIPAA regulations and controls.
14. Record and electronically send to the provider patients requests, messages and refill requests.
15. Accurately scan and attach medical records to a patient’s medical record.
SAFETY OFFICER DUTIES AND RESPONSIBILITIES:
1. Survey the facility for any safety hazards daily.
2. Report safety hazards to the Director of Facility Services.
3. Conduct emergency drills (Fire and Tornado) monthly.
4. Complete facility safety inspection checklist and submit to the Director of Facility Services monthly.
QUALIFICATIONS:
1. Must have a high school diploma or its equivalent
2. 2 years’ experience or a certification in Medical Office Procedures.
3. Must have a valid North Carolina driver’s license.
4. Must have adequate transportation as work may require rotation to other RHCC facilities.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical office experience: 2 years (Required)
License/Certification:
- Medical Office Procedures certification (Preferred)
- NC driver's license (Required)
Ability to Relocate:
- Lumberton, NC 28358: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $12
