Payment Dispute Specialist

What You'll Do:

• Research and resolve any member disputes related to ACH transactions in accordance with applicable regulations and timeframes.
• Research and resolve any member disputes related to ATM transactions in accordance with applicable regulations and timeframes.
• Research and resolve any member disputes related to Check transactions in accordance with applicable regulations and timeframes.
• Respond to member inquiries in a timely manner and maintain communication (by phone and in written correspondence) throughout the dispute process.
• Communicate with other financial institutions to resolve issues related to disputes, investigate and track payments that have not been received or were sent incorrectly.
• Develop and maintain current knowledge of National Automated Clearing House Association (NACHA) rules and other applicable regulations to ensure compliance.
• Reconcile subsidiary account balances with corresponding general ledger accounts daily, promptly identifying and resolving discrepancies.
• Identify opportunities for process improvements and efficiencies in dispute operations and recommend changes as needed.
• Prepare and provide necessary information for audits as needed.
• Complies with all applicable policies, procedures, laws and regulations including but not limited to the Bank Secrecy Act.
• Deliver high level of quality service (both internally & externally), including timely & professional response to Member Service areas.
• Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

• We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program 

Salary : $5,000