What are the responsibilities and job description for the Customer Service Assistant position at Robinson Pharma, Inc.?
Job Description
The Customer Service Assistant will perform necessary tasks and general duties to assist the Customer Service Executive. Will manage orders that provide delivery to customers, ensure orders are selected, packaged, loaded, and dispatched safely, timely, efficiently, and economically, and maintain proper records. Identifies and analyzes problems; plans, tasks, and solutions.
Duties/Responsibilities:
Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.
Company Description
We are a full-service contract manufacturer of softgels, tablets, capsules, powders, and liquids for dietary supplements and personal health care.
We are a full-service contract manufacturer of softgels, tablets, capsules, powders, and liquids for dietary supplements and personal health care.
The Customer Service Assistant will perform necessary tasks and general duties to assist the Customer Service Executive. Will manage orders that provide delivery to customers, ensure orders are selected, packaged, loaded, and dispatched safely, timely, efficiently, and economically, and maintain proper records. Identifies and analyzes problems; plans, tasks, and solutions.
Duties/Responsibilities:
- Processes customer orders via phone, fax, and internet.
- Follows up with customers on quotes, orders, issues, and potential business.
- Provides exceptional customer service, including professional communication via phone, email, and fax.
- Maintains department profitability through research, analysis, trending, defining problems and solutions.
- Works with customers, associates, sales team and managers to plan and forecast future business.
- Sets objectives, plans, follows up to ensure all goals are met on time.
- Communicates and works with all operational areas within Robinson Pharma, Inc
- Will work with Department Heads, Associates, Customers, and Vendors to drive sales, ensure high levels of customer service, and solve complex problems.
- Communicates with customer daily on orders, quotes, issues, and future business.
- Assist Customer Service Executive with delegated tasks and other duties
- Professional phone manner and ability to work independently.
- Coordinates between Shipping Department and Customer.
- High School diploma/GED and/or some college
- 1-3 years of Customer Service work experience.
- Comfortable working in a fast-paced environment.
- Excellent Communication Skills - able to speak clearly, concisely and accurately to ensure effective department operations. Bilingual: Vietnamese (conversational) & English a plus.
- Computer Skills (Intermediate level) proficient in MS Office (Excel, PowerPoint, Word, and Outlook).
- Competitive Wages, $25.00-$30.00/hour, depending on experience.
- Medical & Dental (company pays 75% of employees HMO plans)
- Discounted Vision
- 401k - match up to 3% of annual salary
- Paid Holidays
- Vacation Days
- Sick Days
Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.
Company Description
We are a full-service contract manufacturer of softgels, tablets, capsules, powders, and liquids for dietary supplements and personal health care.
We are a full-service contract manufacturer of softgels, tablets, capsules, powders, and liquids for dietary supplements and personal health care.
Salary : $25 - $30
Customer Service
Just Food For Dogs -
Tustin, CA
