What are the responsibilities and job description for the Emergency Communications Officer position at Rochester Institute of Technology?
9777BR
Finance & Administration
Public Safety
Job Summary
Receives, records, and dispatches emergency and non-emergency calls to the proper response staff to include Public Safety Patrol Officers, Supervisors, medical personnel, fire department, outside law enforcement, contract security officers, Housing Operations staff and Facilities Management personnel. Examples of regular emergency calls include medical issues, fires, mental health emergencies, and security and fire alarms. Calls are received through communication devices such as a multi-line telephone console, two-way radios, instant messaging, text messaging via Google Notifier, TigerSafe dashboard application, and emergency blue light call boxes. Serves the university as the central information center during emergency situations, coordinating all incoming calls, fire and security alarms, personnel requests, and security camera monitoring involving the entire 1,300-acre university campus. Utilizes automatic computer aided dispatch systems to prioritize and manage the information needed to complete calls for service. Performs other duties as assigned. Emergency Communications Officers provide excellent customer service to faculty, staff, students and the general public.
Job Responsibilities
Preferred Qualifications
Minimum Qualifications
Employment Category: Fulltime
Staff Job Function: Wage Band: $18 - $30
Hourly/Salary Minimum: $18
Hourly/Salary Maximum: $30
How To Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 18
Hourly/Salary Maximum:30
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-12e4a41586fda14fb68b413adcd67c88
Finance & Administration
Public Safety
Job Summary
Receives, records, and dispatches emergency and non-emergency calls to the proper response staff to include Public Safety Patrol Officers, Supervisors, medical personnel, fire department, outside law enforcement, contract security officers, Housing Operations staff and Facilities Management personnel. Examples of regular emergency calls include medical issues, fires, mental health emergencies, and security and fire alarms. Calls are received through communication devices such as a multi-line telephone console, two-way radios, instant messaging, text messaging via Google Notifier, TigerSafe dashboard application, and emergency blue light call boxes. Serves the university as the central information center during emergency situations, coordinating all incoming calls, fire and security alarms, personnel requests, and security camera monitoring involving the entire 1,300-acre university campus. Utilizes automatic computer aided dispatch systems to prioritize and manage the information needed to complete calls for service. Performs other duties as assigned. Emergency Communications Officers provide excellent customer service to faculty, staff, students and the general public.
Job Responsibilities
- Receives emergency and non-emergency calls from campus members and the public utilizing communication devices such as a multi-line telephone system, two-way radios, instant messaging, text messaging via Google Notifier, TigerSafe Dashboard app, and emergency blue light call boxes. Obtains pertinent information from incoming calls in a prompt and courteous manner. Ability to multitask in a fast paced, stressful environment. Ability to cut-through ambiguity and exercise sound judgment when handling calls for service.
- Efficiently operates multiple communications devices and computer terminals concurrently to ensure swift and appropriate Public Safety response to emergency and non-emergency calls for service.
- Classifies and prioritizes all requests to establish and coordinate proper Public Safety response. Utilizes automatic computer aided dispatch system to prioritize and manage the information needed to complete calls for service.
- Dispatches appropriate emergency personnel such as Public Safety Officers, fire and medical personnel, outside law enforcement, contract security officers, Housing Operations and Facilities Management to effectively handle the call for service.
- Efficiently researches information requests from emergency personnel by searching several databases including PowerPark, Student Information System, CLAWS, StarRez, Atrium, and Lenel Access systems. Completes operational and administrative duties including filing, organizing, managing duty rosters and computer accounts. Demonstrated working knowledge of the Milestone VMS software in order to monitor, review, save and playback video of recorded incidents captured on IP cameras. Knowledge of Lenel OnGuard access programming is required in order to handle the many requests for RIT ID card programming and area security via card readers.
- Other duties as assigned
- Associate's degree or equivalent experience
- Ability to hold a NYS Security Guard License
- Two years of experience in a Public Safety Answering Point (PSAP), Dispatch Center, Road Patrol, Firefighting, EMS, or similar role
- Clear and concise telephone and two-way radio communication skills; ability to be inquisitive and to learn and relay basic information from callers into the department
- Communication Proficiency - demonstrated ability to communicate effectively, verbally and in writing to various callers
- Stress management/composure - demonstrated ability to use sound judgment and decision making in stressful situations; ability to cope with situations firmly, courteously and tactfully
- Willingness to learn and increase skills in emergency communications
- Teamwork orientation along with a customer/client focus
- Ethical conduct
- Problem solving/analysis - ability to analyze situations quickly and objectively, and to determine proper course of action to be taken
- Critical thinking/independent judgment
- Investigative ability - demonstrating a natural inquisitive ability to obtain facts and determine the truth
- Thoroughness and accuracy in obtaining initial/ critical information from reporting persons
- Technical capacity - good computer skills and ability to work with basic technology applications
Preferred Qualifications
- Bachelor's degree in criminal justice, sociology, or related field.
- Experience with intrusion alarm monitoring, IP camera monitoring, and access control systems
- Completion of 3- week "first Chair" Communications Training Officer program. Performance appraisals must reflect a proven demonstration of meeting expectations in the areas of exercising sound judgment, and decision-making. Demonstrated experience delivering outstanding customer service on the telephone, 2-way radio, and other modes of communications.
- Possession of a New York State Security Guard License
Minimum Qualifications
- Associate's degree or equivalent experience
- Ability to hold a NYS Security Guard License
- Two years of experience in a Public Safety Answering Point (PSAP), Dispatch Center, Road Patrol, Firefighting, EMS, or similar role
Employment Category: Fulltime
Staff Job Function: Wage Band: $18 - $30
Hourly/Salary Minimum: $18
Hourly/Salary Maximum: $30
How To Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 18
Hourly/Salary Maximum:30
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-12e4a41586fda14fb68b413adcd67c88
Salary : $18 - $30
