Performance Summary:

The Optometric Technician performs a crucial role in delivering top-notch patient care. The Optometric Technician has a variety of tasks that support an optometrist, including readying exam rooms, conducting pre-screenings, and testing before examinations. 

Responsibilities:

• The Optometric Technician obtains medical history and conducts pre-screenings and testing before the eye examination all the while ensuring high-quality patient care.
• Explain to the patient the types of eye examinations.
• Complete necessary paperwork and perform exam pre-screening testing on patients before examination.
• Set up instruments for patient examinations.
• Promote visual field testing and retinal screenings to eligible patients.
• Review patient information carefully and identify special needs.
• Ensure equipment is properly maintained
• Assists with contact lens training for patients.
• Assists in answering phones, scheduling appointments, greeting, and checking in patients.
• Maintains patient files following company, federal, and state HIPPA policies regarding confidentiality.
• Performs other duties within the retail operation as requested.
• Understand ocular terminology and diseases and know the ocular abbreviations
• Must be able to speak and write in the English language

Qualifications:

• High School diploma or GED
• Entry-level PC skills including Office 365 and Windows
• Strong customer service skills including the ability to give instructions clearly and concisely to customers.
• Professional appearance and attitude
• Ability to learn optical knowledge
• Able to instruct clearly and concisely to customers
• Effective interpersonal skills to professionally collaborate with co-workers and patients
• Demonstrate ability to successfully work in a team environment.
• Excellent organizational skills
• Meticulous in attention to detail; able to operate testing equipment.
• Multitasking and time-management skills
• Professional attitude and appearance
• Ability to work quickly and efficiently when there are multiple customers
• Ability to deal with stressful situations such as dissatisfied customers.

Experience:

• Previous experience in retail, office, or customer service
• Experience in the optical field is preferred.
• Will consider training qualified candidates for the position.

Physical Requirements:

• Ability to stand for prolonged periods (up to 8 hours per day per scheduled shift)
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
• Ability to lift, carry, push, and/or pull up to approximately 25 pounds
• Ability to operate office equipment including answering phones
• Must possess excellent hand-eye coordination and fine motor skills
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to work in an indoor retail setting with a high level of interaction with the general public

Compensation and Benefits:

Compensation is commensurate with experience. The salary range for this position is $17.00 to $23.00 an hour.

Benefits package includes medical insurance (Blue Cross/Blue Shield PPO and three high deductible plans with employer-sponsored Health Savings Accounts), MetLife Dental Insurance, company-paid group life insurance and group long-term disability insurance policies, Paid Time Off program, Holidays, 401(k) program with annual company match, and internal company vision program.

Rochester Optical is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Rochester Optical will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. 

EOE/M/F/Veteran/Disabled