What are the responsibilities and job description for the Appointment Coordinator position at Rochester Regional Health Careers?
At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.
- Pension Plan
- Retirement Plan
- Comprehensive Benefits Package
- Tuition Reimbursement
- Benefits Effective Date of Hire
- Same Day Pay through Daily Pay
SUMMARY
As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.
STATUS: Full Time
LOCATION: ElderONE
DEPARTMENT: Home Care
SCHEDULE: Monday - Friday Days
ATTRIBUTES
- Two (2) years customer service experience preferred, ideally in a health care setting.
- Associates Degree Preferred
- Embraces a culture of customer-centric behavior and innovation is critical for success in this role.
- Possesses strong customer service skills and the ability to demonstrate compassion and empathy. Knowledge of medical terminology preferred.
- Strong verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred. Knowledge of terminology used by insurance/managed care health plans preferred.
- Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
- Proficiency in use of computers.
RESPONSIBILITIES
- Customer Service. Provide courteous, attentive and prompt service to all those you work with and support
- Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
- EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
- Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
- Compliance. Ensure your work is compliant with all policies and procedures
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.25 - $18.90
Salary : $17 - $19