What are the responsibilities and job description for the Fan Engagement Specialist position at Rock and Roll Hall of Fame & Museum?
Rock Hall Culture and DEA&I Statement:
At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We intentionally foster a diverse & equitable museum that encourages & embraces creativity & innovation. As a community leader, we value, empower, & respect all people. We provide all team members equal access to information, development, & opportunity. We acknowledge historical inequities & purposefully create an environment where each person feels accepted, appreciated, & safe to utilize their unique experiences & perspectives. Diversity, Equity, Accessibility, & Inclusion is more than just a policy. It supports our mission and defines our future.
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
Your Rock & Roll Dream Job Awaits! The Rock Hall is seeking enthusiastic, energetic, and passionate music fans to join our team and help deliver a top notch, unforgettable experience.
Our Fan Engagement Specialists work and have fun in a world-class museum featuring live music, public programming, and events! No prior museum experience needed, just your love of music and people.
This position is a 90-day temporary assignment but could lead to a permanent part-time position and other Rock Hall opportunities.
Requirements:
- Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice.
- High school graduate or equivalent
Preferred experience in the following areas helpful:
- Customer service
- Knowledge and appreciation of Rock and Roll history
- Strong verbal communication skills
- Knowledge of downtown Cleveland area and activities
- Bilingual capabilities a bonus
We offer:
- Exciting work environment
- Discounts in museum store & café
- Free access to museum events & shows
- Paid parking & close proximity to public transportation
- Participation in our "Fans First" customer service training
Employer's Rights:
This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
