Partner Success Specialist

Job Title: Partner Success Specialist

Location: Atlanta, GA or Fort Lauderdale, FL

About Us:

RockED is the next generation mobile learning platform built to upskill and develop teams in the automotive industry through daily dose, short form video content. It is at the forefront of addressing some of the biggest challenges of todays’ automotive industry, delivering certifiable and data driven learning paths to each frontline dealership worker. RockED complements existing learning & development stack solutions, including in-person and web-based training, as its focus on quick bursts of daily learning in the flow-of-work serve as a crucial reinforcement and sustainment component, keeping critical product, process knowledge and soft skills top of mind. RockED’s unique value proposition stems from the intersection of high-quality content crafted by automotive experts and research-backed, predictive technology with gamification elements. These aspects come together to create an engaging learning experience unique to each learner, delivered when and where they matter most.

Job Overview:

As a Partner Success Specialist, you will play a pivotal role in nurturing and strengthening relationships with key partners within the automotive industry, including OEMs, Financial Service Providers, Digital Service Providers & more. You will be responsible for ensuring a positive and collaborative experience for our partners, driving mutual success, and contributing to the overall growth and satisfaction of the network. Additionally, you will provide hands-on support to field teams and their dealers, ensuring seamless adoption and optimal usage of the RockED platform.

Partner Relationship Management

• Develop and maintain strong relationships with existing partners, understanding their needs and aligning them with our products and services.
• Act as the primary point of contact for partners, addressing inquiries, providing product/service information, and ensuring a high level of satisfaction for all users.
• Build and maintain strong relationships with frontline partner field team staff, offering guidance and resources to drive engagement.

Support and Enablement

• Provide dedicated support to field teams and their dealers, ensuring seamless adoption and usage of the RockED platform.
• Assist in training and enablement efforts to boost engagement, knowledge retention, and platform utilization.
• Serve as a liaison between RockED and partner field team leadership, ensuring alignment with their objectives.

Collaboration and Feedback

• Work closely with cross-functional teams to ensure a seamless onboarding process and ongoing support for partners and their dealers.
• Gather feedback from partners and field teams, relaying insights to internal teams for continuous platform improvements.
• Collaborate with the marketing team to develop and implement partner-specific initiatives and campaigns.

Data Management and Reporting

• Utilize CRM tools (e.g., HubSpot) to track and manage all partner interactions, ensuring accurate and up-to-date records.
• Monitor and report on partner engagement and performance metrics to inform strategic improvements.

Qualifications

• Proven experience in a customer relationship management, partner experience, or similar role.
• Strong written and verbal communication skills, with the ability to connect with all levels of management both within partner organizations as well as dealerships.
• High level of comfort discussing detailed business topics via phone calls and video conferences.
• Strong understanding of automotive dealerships and the ability to build and maintain relationships effectively.
• Self-motivated, with the ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with CRM tools, preferably HubSpot, and proficiency in utilizing them for partner relationship management.
• Results-driven and goal-oriented mindset.
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $70,000 - $95,000